Customer Care Representative | PCC Grandview, Pasay

Maxicare Health Care; Philippines; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Up to 15th-month pay

Rice subsidy (quarterly)

Comprehensive HMO coverage

Life insurance

Medicine benefits

Convertible leave credits

Job summary

Maxicare Health Care is seeking a Customer Care Representative to be the first point of contact for patients, delivering exceptional service and assisting physicians in a busy primary care setting.

You will welcome patients, verify HMO coverage, record vitals, and prepare individuals for consultations while supporting clinicians and ensuring smooth daily clinic operations.

Qualifications

• Graduate of a medical-allied course.
• Basic First Aid certification is a plus.
• Open for fresh graduates.
• Prior experience in clinic operations preferred.
• Tech-savvy, detail-oriented multitasker with strong customer service and communication skills.
• Willing to work 5-day rotational shifts with varying rest days.

Responsibilities

• Welcome patients at the front desk and verify HMO coverage.
• Record vital signs and prepare patients for consultations.
• Assist physicians during consultations and relay diagnostic results directly to doctors.
• Manage scheduling, inquiries, and daily operational reports.
• Maintain clinic workflows and uphold service standards.

Skills

Customer service

Communication skills

Tech-savvy

Detail-oriented

Education

Medical-allied course

Basic First Aid certification

Job description

About the Role

Join our Primary Care team as a Customer Care Representative (CCR). As the first point of contact for patients, you will deliver exceptional service, assist physicians, and maintain seamless daily clinic operations.

What You'll Do

• Patient Care & Front Desk: Welcome patients, verify HMO coverage, record vital signs, perform ECGs, and prepare individuals for consultations.

• Clinical Support: Assist physicians during consultations, provide patient care support, and endorse diagnostic results directly to doctors.

• Operations & Administration: Manage scheduling, handle inquiries, track clinic supplies, update documentation, and submit daily operational reports.

• Service Standards: Address patient feedback, adhere to clinic protocols, and maintain a smooth workflow across daily clinic activities.

About You

• Education & Credentials: Graduate of a medical-allied course; Basic First Aid certification is a plus. Open for fresh graduates!

• Experience: Prior experience in clinic operations preferred.

• Core Competencies: Tech-savvy, detail-oriented multitasker with outstanding customer service and communication skills.

• Operational Readiness: Willing to work 5-day rotational shifts with varying rest days.

Benefits

• Financial & Bonuses: Up to 15th-month pay and quarterly rice subsidy.

• Health & Wellness: Comprehensive HMO coverage, life insurance, and medicine benefits.

• Time Off: Convertible leave credits.