Customer Care Representative | PCC Caloocan

Maxicare Health Care; Caloocan; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Up to 15th-month pay

Rice subsidy

HMO coverage

Life insurance

Convertible leave credits

Job summary

Maxicare Health Care in Metro Manila is seeking a Customer Care Representative to be the first point of contact for patients, ensuring seamless daily clinic operations and high-quality service. You will verify HMO coverage, assist physicians, and support administrative tasks in a fast-paced clinical environment.

The role emphasizes patient care, front desk duties, and collaboration with clinicians. Fresh graduates are welcome, with opportunities to grow in clinical operations and customer

Qualifications

• Graduate of a medical-allied course; Basic First Aid certification is a plus. Open for fresh graduates!
• Prior experience in clinic operations preferred.
• Willing to work 5-day rotational shifts with varying rest days.

Responsibilities

• Welcome patients at the front desk, verify details, and prepare for consultations.
• Assist physicians during consultations and endorse diagnostic results to doctors.
• Manage scheduling, inquiries, and clinic documentation; track supplies and submit daily reports.
• Address patient feedback and maintain smooth clinic workflow per protocols.

Skills

Tech-savvy

Detail-oriented

Customer service

Communication

Education

Medical-allied course

First Aid certification

Job description

About the Role

Join our Primary Care team as a Customer Care Representative (CCR). As the first point of contact for patients, you will deliver exceptional service, assist physicians, and maintain seamless daily clinic operations.

What You'll Do

• Patient Care & Front Desk: Welcome patients, verify HMO coverage, record vital signs, perform ECGs, and prepare individuals for consultations.

• Clinical Support: Assist physicians during consultations, provide patient care support, and endorse diagnostic results directly to doctors.

• Operations & Administration: Manage scheduling, handle inquiries, track clinic supplies, update documentation, and submit daily operational reports.

• Service Standards: Address patient feedback, adhere to clinic protocols, and maintain a smooth workflow across daily clinic activities.

About You

• Education & Credentials: Graduate of a medical-allied course; Basic First Aid certification is a plus. Open for fresh graduates!

• Experience: Prior experience in clinic operations preferred.

• Core Competencies: Tech-savvy, detail-oriented multitasker with outstanding customer service and communication skills.

• Operational Readiness: Willing to work 5-day rotational shifts with varying rest days.

Benefits

• Financial & Bonuses: Up to 15th-month pay and quarterly rice subsidy.

• Health & Wellness: Comprehensive HMO coverage, life insurance, and medicine benefits.

• Time Off: Convertible leave credits.