Customer Care Representative

Mr Jeff; Taguig; On-site; PHP 200,880 - 267,840; Full time

Benefits offered by this job

Performance Bonus

Government Mandated Benefits

Health & Wellness Insurance

Employee Discount

Professional Development

Job Training

Job summary

A laundry service provider in Taguig seeks a friendly Customer Service Representative to assist customers with laundry drop-off and pick-up, process payments, and manage inquiries efficiently. Applicants should have experience in customer service and strong communication skills. This full-time role includes a performance bonus and professional development opportunities.

Qualifications

• 1-3 years of customer service experience preferred.
• Strong communication and interpersonal skills required.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers warmly and assist with laundry orders.
• Process payments and refunds.
• Maintain a clean and organized front desk area.

Skills

Customer service experience

Communication skills

Multitasking

Problem-solving attitude

Computer proficiency

Education

Diploma

Job description

Overview

On-site - Taguig 1-3 Yrs Exp Diploma Full-time

Responsibilities

• Greet customers warmly and assist with drop-off and pick-up of laundry orders.
• Process transactions, including payments, refunds, and loyalty rewards.
• Answer customer inquiries via phone, email, and in-person regarding services, pricing, and turnaround times.
• Track and update customer orders in the system, ensuring accuracy and timely completion.
• Address and resolve customer concerns with professionalism and efficiency.
• Maintain a clean, organized, and welcoming front desk area.
• Assist with light administrative tasks, such as data entry and inventory checks.
• Upsell additional services (e.g., dry cleaning, special care treatments) when appropriate.

Qualifications

• Previous customer service or retail experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer proficiency (POS systems, email, etc.).
• Friendly, patient, and problem-solving attitude.
• Willingness to work flexible hours, including weekends if needed.
• English language proficiency; strong language skills for customer interactions.
• Team player; strong work ethic and people/interpersonal skills.

Benefits

• Performance Bonus
• Government Mandated Benefits
• Insurance Health & Wellness
• Employee Discount
• Professional Development
• Job Training

Working Location

Mr Jeff Laundry, Venice Grand Canal Mall

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