Customer Care Representative

Sagility Philippines B.V. Branch Office; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary package

Account incentives

20% Night differential

Paid leaves

Rice Allowance

Medical and Life Insurance

13th and 14th month pay

Job summary

A customer service company in Quezon City is seeking a Customer Representative to handle inquiries and resolve issues. The ideal candidate has a degree or relevant experience, strong English communication abilities, and is willing to work flexible hours, including weekends. This role offers a competitive salary and various benefits including medical insurance and allowances.

Qualifications

• 4 year course graduates with or without work experience.
• Completed 2 years in college with 6 months work experience (Customer service experience).
• Above average English communication skills.
• Willing to work on weekends and holidays.

Responsibilities

• Respond to customer inquiries and services.
• Resolve customer issues and build positive relationships.

Skills

Excellent communication skills

Interpersonal skills

Analytical and problem solving skills

Comprehension skills

Good comprehension

Education

4 year course graduates

Completed 2 years in college with customer service experience

Tools

MS Office

Job description

Overview

The representative will be responsible for responding to customer inquiries and services, and resolving customer issues. The representative must have excellent communication skills and be able to build positive relationships with customers.

Qualifications

• 4 year course graduates with or without work experience.
• Completed 2 years in college with 6 months work experience (Customer service experience).
• Above average English communication skills
• Good interpersonal skills
• Analytical and problem solving skills
• Good comprehension skills
• Basic knowledge with MS Office
• Willing to work on weekends and holidays

Responsibilities

The representative will be responsible for responding to customer inquiries and services, and resolving customer issues. The representative must have excellent communication skills and be able to build positive relationships with customers.

Benefits

• Competitive salary package
• Account incentives
• 20% Night differential
• Paid leaves
• Rice Allowance
• Medical and Life Insurance
• 13th and 14th month pay