Customer Care Representative

Recruitify_HR; Muntinlupa; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Office amenities

Free day meals

Team celebrations

Job summary

Recruitify_HR in Manila is hiring BPO specialists for travel, healthcare and banking accounts. On-site roles with positions across multiple accounts, offering a competitive package and a fast interview process.

Experience of at least 6 months in BPO is required for some accounts; fresh graduates are welcome for select entry-level roles. Benefits include performance incentives and regular team celebrations.

Qualifications

• Minimum 6 months BPO experience required.
• Freshers welcome for select accounts.
• On-site roles located in Manila.

Responsibilities

• Professionally manage and resolve high-volume inbound customer inquiries (phone, chat, or email).
• Identify, troubleshoot, and provide solutions for customer concerns; aim for first-call resolution.
• Maintain product and procedural knowledge to assist customers effectively.

Skills

BPO experience

Customer service

Communication

Education

College graduate

Fresh graduate

Job description

Hiring BPO Specialists: Travel, Healthcare & Banking Accounts!

JOIN A GLOBAL PIONEER BPO! We have immediate openings for skilled agents across our top accounts in multiple sites.

LOCATIONS

(On-Site Only): MANILA

Your Rewards & Benefits

• Competitive Salary Package: Up to 25,000 - 40,000 + Allowances/Incentives
• Workload: Manageable call volume with fixed weekly rest days.

Elite On-site Perks

• Best Office Amenities: Dedicated WIFI zones, Gaming areas, Fitness options.
• Free Day Meals and regular team celebrations.

REQUIREMENTS (We Have Two Tracks)

• Experienced Agents: Minimum 6 Months BPO Experience is MANDATORY.
• New Agents: College Graduates/Freshers are welcome to apply for select entry-level accounts.

Job Role & Responsibilities

• Professionally manage and resolve high-volume inbound customer inquiries (via phone, chat, or email) in a timely and accurate manner.
• Identify, troubleshoot, and provide solutions for customer concerns, ensuring first-call resolution (FCR) where possible.
• Maintain a high level of product and procedural knowledge to effectively assist customers.

Fast-Track Process: One Easy Interview!