Customer Care Representative

Recruitify_HR; Metro Manila; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Office amenities

Free day meals

Team celebrations

Job summary

Recruitify_HR in Manila is hiring for BPO specialists across Travel, Healthcare & Banking accounts. On-site roles require handling high-volume inbound inquiries via phone, chat, or email and delivering timely, accurate resolutions.

We offer experienced and entry-level tracks; six months BPO experience is preferred for some positions, while fresh graduates are welcome on select accounts. Exciting on-site perks and competitive pay await.

Qualifications

• Minimum 6 months BPO experience (for experienced track).
• Freshers welcome for entry-level accounts on select roles.

Responsibilities

• Handle high-volume inbound customer inquiries via phone, chat, or email.
• Troubleshoot and resolve customer issues; aim for first-contact resolution.
• Maintain product and process knowledge to assist customers effectively.

Skills

BPO Experience

Customer Service

Communication Skills

Education

College Degree

Job description

Hiring BPO Specialists: Travel, Healthcare & Banking Accounts!

JOIN A GLOBAL PIONEER BPO! We have immediate openings for skilled agents across our top accounts in multiple sites.

LOCATIONS (On-Site Only): MANILA

Your Rewards & Benefits

• Competitive Salary Package: Up to 25,000 - 40,000 + Allowances/Incentives
• Workload: Manageable call volume with fixed weekly rest days.

Elite On-site Perks

• Best Office Amenities: Dedicated WIFI zones, Gaming areas, Fitness options.
• Free Day Meals and regular team celebrations.

REQUIREMENTS (We Have Two Tracks)

• Experienced Agents: Minimum 6 Months BPO Experience is MANDATORY.
• New Agents: College Graduates/Freshers are welcome to apply for select entry-level accounts.

Job Role & Responsibilities

• Professionally manage and resolve high-volume inbound customer inquiries (via phone, chat, or email) in a timely and accurate manner.
• Identify, troubleshoot, and provide solutions for customer concerns, ensuring first-call resolution (FCR) where possible.
• Maintain a high level of product and procedural knowledge to effectively assist customers.

Fast-Track Process: One Easy Interview!