Customer Care Analytics Partner

RingCentral; Manila; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Comprehensive HMO package

Paid time off

Quarterly performance bonus

Employee Assistance and Wellness Programs

Job summary

RingCentral is looking for a Business Analyst in Manila. This role involves advising key Business Leaders and transforming raw data into actionable insights that support decision making. The successful candidate will have at least 2 years of experience in Customer Care, strong analytical and organizational skills, and will collaborate across teams.

Benefits include a comprehensive HMO package, paid time off, quarterly performance bonuses, and wellness programs.

Qualifications

• At least 2 years of relevant work experience in Customer Care or Post-Sales Operations.
• Willingness to work night shifts (11pm–8am).

Responsibilities

• Develop and implement comprehensive tools and strategies for business insights.
• Create and maintain management reports and dashboards.
• Synthesize business key trends and assess current/future risks.
• Structure end-to-end analysis under supervision.

Skills

Analytical skills

Organizational skills

Problem-solving

Communication skills

Database manipulation

Project management

Data storytelling

Collaboration with cross-functional teams

Education

Bachelor’s degree in Economics, Business, Mathematics, Statistics or equivalent

Tools

Salesforce

Tableau

Hadoop

Alteryx

Job description

RingCentral is looking for a Business Analyst in Manila. This role involves advising key Business Leaders and transforming raw data into actionable insights that support decision making. The successful candidate will have at least 2 years of experience in Customer Care, strong analytical and organizational skills, and will collaborate across teams.

Benefits include a comprehensive HMO package, paid time off, quarterly performance bonuses, and wellness programs.