Customer Billing Support Manager | Night Shift

Exypnox Inc; Philippines; Hybrid; PHP 800,000 - 1,100,000; Full time

Benefits offered by this job

Hybrid work

HMO coverage after 6 months

Growth opportunities

Equipment provided

Base pay + allowances

Job summary

Exypnox is the local partner of NinjaOne, a fast-growing SaaS company transforming IT operations. The Billing Support Manager will lead billing operations, coach a team of coordinators, and drive performance across multiple systems including Zendesk, Salesforce, Netsuite, and Concur.

Based in Metro Manila with hybrid work, this role oversees month-end close, process improvements, and collaboration with Sales to resolve billing questions, ensuring timely, accurate invoicing and customer

Qualifications

• Bachelor’s degree in Accounting, Finance, or a related field.
• 5+ years proven experience managing and developing a team in a billing, finance, or support environment.
• Experienced with Zendesk (or similar ticketing platforms).
• Experienced with using Salesforce.
• Netsuite and Concur experience is preferred.
• Action-oriented with excellent communication skills and ability to manage up, across, and to direct reports.
• Hybrid role requires residing and working within Metro Manila.

Responsibilities

• Oversee and manage the billing support team, providing coaching, performance feedback, and day-to-day leadership.
• Manage and elevate complex customer billing queries and disputes through Zendesk, ensuring timely and professional resolution.
• Handle customer calls to resolve escalated client billing questions or requests.
• Manage internal ticketing (Zendesk) to ensure timely resolution of customer billing and collections inquiries.
• Proactively monitor and report on billing support KPIs using Zendesk as the central system for performance tracking.
• Oversee provisioning of software and license keys to new and existing customers across multiple portals.
• Partner cross-functionally with the Sales team to resolve billing-related questions and streamline processes.
• Lead Month End Close activities for the Billing Team.
• Identify opportunities to improve billing processes, tools, and team efficiency through data-driven recommendations.
• Handle highly confidential information with discretion.
• Other duties as needed.

Skills

Team leadership

Billing management

Communication skills

Data-driven decisions

Education

Bachelor’s degree in Accounting, Finance, or a related field

Tools

Zendesk

Salesforce

Netsuite

Concur

Job description

We are looking for a highly motivated and strategic Billing Support Manager who can lead our billing operations, develop and oversee a team of billing coordinators, and drive all billing functions across multiple financial systems.

Key Responsibilities

• Oversee and manage the billing support team, providing coaching, performance feedback, and day-to-day leadership

• Manage and elevate complex customer billing queries and disputes through Zendesk, ensuring timely and professional resolution

• Handle customer calls to resolve escalated client billing questions or requests

• Manage internal ticketing (Zendesk) to ensure timely resolution of customer billing and collections inquiries

• Proactively monitor and report on billing support KPIs (e.g., SLA adherence, resolution time, backlog trends), utilizing Zendesk as the central system for performance tracking and continuous process improvement.

• Oversee provisioning of software and license keys to new and existing customers across multiple online portals

• Partner cross-functionally with the Sales team to resolve billing-related questions and streamline internal processes and workflows

• Lead Month End Close activities for the Billing Team, ensuring accuracy, compliance, and on-time delivery

• Identify opportunities to improve billing processes, tools, and team efficiency through data-driven recommendations

• Handle highly confidential information with discretion

• Other duties as needed

Shift Schedule

11:00 PM - 8:00 AM (Night Shift)

Office Days: Hybrid. Strictly one (1) office day a week in BGC.

Skills and Qualifications

• Bachelor’s degree in Accounting, Finance, or a related field

• You have 5+ years proven experience managing and developing a team in a billing, finance, or support environment

• Experienced with Zendesk (or similar ticketing platforms)

• Experienced with using Salesforce.

• Netsuite and Concur experience is preferred.

• You are action-oriented and you have excellent communication skills, able to manage up, across, and to direct reports

• While this is a Hybrid role, employees must be based in Metro Manila and work from within Metro Manila due to operational requirements.

What we offer

• Competitive Base Pay + Allowances!

• Hybrid flexibility — collaborate onsite 1 day a week, work from home 4 days (Must live and work within Metro Manila)

• Full HMO coverage after 6 months from PhilCare!

• Opportunities for growth and development — be part of a high-performing, collaborative global team where your work makes an impact.

• Top-quality equipment provided — we’ll set you up with the best hardware, software, and essential tech accessories to support your work!

Interview Process

• Initial Interview with Exypnox

• English and Aptitude Tests

• Background Check + Client Interviews

About Exypnox and NinjaOne

Exypnox is the local partner of NinjaOne, a fast-growing SaaS company transforming IT operations.

NinjaOne is a leading unified IT management platform that helps MSPs and IT teams automate, manage, and resolve endpoint tasks from one modern, intuitive system. This simplifies workflows, boosts technician efficiency, and improves user satisfaction.

Trusted by over 40,000 customers worldwide, NinjaOne is consistently ranked #1 in customer support and has been recognized as the top-rated software in its category on G2 and Gartner Digital Markets for more than three years.