Customer Advisor

Security Bank; Malolos; On-site; PHP 201,000 - 268,000; Full time

Job summary

Security Bank Philippines is seeking a Customer Advisor to manage in-house selling, cross-selling of bank products, and client portfolio management to achieve targets. You will process openings for peso and other currency accounts, update client information, roll-overs and maturities, and ensure on-time and accurate service delivery in line with bank standards.

The role emphasizes client relationship management, needs analysis, and strict adherence to bank policies and regulatory guidelines

Qualifications

• Fresh graduate or less than 1 year of experience.
• Bachelor's/College degree in Business Studies/Administration/Management, Commerce, Economics, Finance/Accountancy/Banking, or Marketing.
• Not Applicable for certification
• Industry knowledge: Banking and Financial services
• Strong knowledge of banking products and services; cross-selling focus

Responsibilities

• Identify customer needs and cross-sell bank products and services to meet targets.
• Assist walk-in customers with product guidance and account openings.
• Analyze inquiries to identify suitable solutions for clients.
• Explain terms during account opening to ensure transparency.
• Verify documents and ensure compliance with bank policies.
• Monitor investment maturities and advise on actions.
• Oversee over-the-counter transactions to meet service standards.
• Review targets for new and managed accounts and support promotions.
• Maintain cash handling procedures and end-of-day verification.

Job description

2 - 5 Years

Job Description

POSITIONTITLE : CUSTOMERADVISOR
REPORTSTO : BUSINESS MANAGER
DIRECTLYSUPERVISES : N/A
UNIT/ DEPARTMENT : ASSIGNED BRANCH / AREA
DIVISION/GROUP : ASSIGNED REGION / FRANCHISE DISTRIBUTION / BRANCH BANKING GROUP

JOBSUMMARY

The Customer Advisor handles in-house selling , cross-selling of bank products and services, and the managing of account portfolio to achieve targets. He/She processes the opening of new peso / dollar /3rd currency CASA accounts andplacements, updates client’s information, roll-over/renewal,termination, payment of matured placements for all SBC products, and ensures on-time and accurate service delivery in compliance withservice standards of the Bank.

PRINCIPALDUTIES AND RESPONSIBILITIES

Client RelationshipManagement

Identifies customer needs and nurturesrelationships through marketing calls, recommending and cross-selling bankproducts, services, and alternative channels. Formulates strategies to increasecustomer dealings with the bank.

Assists walk-in customers by advising them onbank products and services to meet their needs and facilitate their dealingswith the bank

Needs Analysis and SolutionMatching

Attends to customers’ inquiries and requestsover the counter or via phone to identify and meet customer needs

Explains and highlights client’s informationas well as important terms and conditions during the account opening process toensure transparency, clarity, and prevent future complaints.

Understanding andApplication of Compliance and Regulatory Guidelines

Verifies that all necessary account openingdocuments are complete and valid by conducting a detailed review, ensuringcompliance with the Bank’s established policies and procedures.

Serves as the custodian for duplicate or bankcopies of outstanding Certificates of Time Deposit (CTDs), monitors investmentmaturity dates, provides customers with action recommendations, andcommunicates their instructions to the relevant booking or servicing units.

Quality Orientation

Handles over-the-counter transactions andrequests per Bank policies to ensure customer service standards are met.

Processes account opening, placements,roll-over/maturities, termination of TD, UITF and other SBC investment productsin accordance with the policies and procedures set by the Bank to ensurecustomer service standards are met.

Monitors and reviews targets and performanceof managed and new accounts, implementing promotional and marketing efforts inline with Branch Banking Group objectives and directives.

Governance, Control andRisk Management

• Ensures completeness and accuracy of requiredaccount opening documents for all accounts opened by performing thorough reviewin accordance with the policies and procedures set by the Bank.
• Acts as custodian of duplicate or bank’scopies of outstanding CTDs, tracks investment maturity, advises customers onactions, and relays their instructions to booking/servicing units.
• Serves as a primary co-custodian for the MainVault Door and Cash Safe, responsible for end-of-day cash verification in thevault, following the Bank’s policies and procedures.
• Acts as an alternate custodian forcombinations and keys, ensuring compliance with the Bank’s policies andprocedures.
• Assumes the duties andresponsibilities of a co-approver on over-the-counter transactions (for CA withOfficer Rank) via system and co-sign bank documents: Bank Certification,Manager’s Check (MC) / Demand Drafts (DD), Money Transfer Application Form (MTAF)/Telegraphic Transfer Application Form (TTAF)/ Certificate of Time Deposit(CTD), Confirmation of Purchase (COP) and other internal bank documentsrequiring two Officers up to the delegated limit in accordance to the policiesand procedures set by the Bank

Itis accepted and understood that the employee may perform otherrelated tasks which may be assigned from time to time.

JOBQUALIFICATIONS

Yearsof Work Experience : Fresh graduate / lessthan 1 year of experience

EducationalAttainment/ Requiredcourse (ifapplicable) : Bachelor's / College Degree in BusinessStudies/Administration/Management, Commerce, Economics,Finance/Accountancy/Banking, Marketing

RequiredCertification/Professional License ( if applicable) :Not Applicable

Fieldof Specialization ( if applicable) : Banking and Financial,Corporate Finance/Investment, Sales-Corporate, Sales-Retail,Sales-Financial Services

Industry: Banki ng, Credit Card Companies, Investment Houses

Knowledgeand Skills Requirement

SBC Leadership Capability Framework for IndividualContributors (Level 5) FunctionalCompetencies: o Account Opening/Booking o Banking Products o Bank Policies & Procedures o Cross-Selling o Customer Interaction o Sales Function: Branch Banking o Understanding Customer Needs

Job Snapshot

Updated Date

28-08-2026

Job ID

JOB4854

Location

Knowledgeand Skills Requirement

SBC Leadership Capability Framework for IndividualContributors (Level 5) FunctionalCompetencies: o Account Opening/Booking o Banking Products o Bank Policies & Procedures o Cross-Selling o Customer Interaction o Sales Function: Branch Banking o Understanding Customer Needs

Job Snapshot

Updated Date

28-08-2026

Job ID

JOB4854

Location