CSR - Retail Account | No BPO Exp Required - Dayshift/Nightshift

Recruitify_HR

Parañaque

On-site

PHP 279,000 - 301,000

Full time

36 hours ago

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Job summary

Recruitify_HR is hiring for a CSR role in retail. Entry level position with full-time hours located in Quezon City, Philippines. You will handle customer questions, assist with orders, returns, and exchanges, and provide product recommendations while maintaining accurate records. Night and day shifts available, no prior BPO experience required.

Grow in a supportive team, manage customer interactions professionally, and help improve customer satisfaction in a fast-paced environment.

Qualifications

Respond to customer questions promptly and professionally.
Assist customers with placing orders, returns, and exchanges.
Forward complex issues to the relevant departments when needed.

Responsibilities

Respond to customer questions, concerns, and complaints promptly and professionally.
Assist with order placement, returns, and exchanges.
Forward complex issues to the relevant departments when needed.
Provide product recommendations tailored to customers' needs and preferences.
Maintain accurate records of customer interactions, transactions, and feedback.

Skills

Customer support

Order processing

Returns & exchanges

Product recommendations

Record keeping

Job description

CSR - Retail Account | No BPO Exp Required - Dayshift/Nightshift

Respond to customer questions, concerns, and complaints promptly and professionally.
Help customers with order placement, returns, and exchanges.
Forward complex issues to the relevant departments when needed.
Provide product recommendations tailored to customers' needs and preferences.
Maintain accurate records of customer interactions, transactions, and feedback.

Seniority level