CSR - Financial & Travel. Salary upto 30K.

Recruitify_HR; Cebu City; On-site; PHP 335,000 - 502,000; Full time

Job summary

Recruitify_HR is seeking a seasoned Customer Service Specialist in Cebu City to assist customers with inquiries about financial services and travel bookings. You will provide timely, accurate information and work to resolve issues efficiently.

This role requires strong communication, problem-solving abilities, and a customer-centric attitude. You will maintain records of interactions and collaborate with other departments to ensure exceptional service in a fast-paced office.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 3–5 years of experience in customer service or related fields.
• Strong communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Customer-centric attitude with a passion for helping others.
• Fast-paced office environment, potential for extended hours during peak periods.

Responsibilities

• Assist customers with inquiries regarding financial services and travel bookings.
• Provide timely and accurate information to resolve customer issues.
• Maintain records of customer interactions and transactions.
• Ensure adherence to company policies and procedures while delivering exceptional service.
• Collaborate with other departments to enhance customer satisfaction.

Skills

Communication skills

Interpersonal skills

Problem-solving

Conflict resolution

Customer-centric attitude

Education

Bachelor’s degree

Job description

• Assist customers with inquiries regarding financial services and travel bookings.


• Provide timely and accurate information to resolve customer issues.


• Maintain records of customer interactions and transactions.


• Ensure adherence to company policies and procedures while delivering exceptional service.


• Collaborate with other departments to enhance customer satisfaction.

Description

• Assist customers with inquiries regarding financial services and travel bookings.


• Provide timely and accurate information to resolve customer issues.


• Maintain records of customer interactions and transactions.


• Ensure adherence to company policies and procedures while delivering exceptional service.


• Collaborate with other departments to enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred


• Experience Level: 3–5 years of experience in customer service or related fields


• Skills and Competencies: Strong communication and interpersonal skills


• Skills and Competencies: Problem-solving and conflict resolution abilities


• Qualities and Traits: Customer-centric attitude with a passion for helping others


• Working Conditions: Fast-paced office environment, potential for extended hours during peak periods