CSR ( Financial Ops Recovery Spec I )

Carelon Global Solutions Philippines, Inc.; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Carelon Global Solutions Philippines, Inc. is hiring a CSR (Financial Ops Recovery Spec I) in Taguig. You will review paid claims for overpayments, determine amounts, and process refunds while ensuring accurate balancing of accounts.

The role may involve supporting cash application, claim audits, collections, and vendor validation as needed. A high school diploma and 1–2 years in relevant work are required.

Qualifications

• H.S. diploma required; 1–2 years in claims processing or customer service.
• Associate degree preferred.

Responsibilities

• Review and validate paid claims for overpayments using system queries or reports.
• Determine and calculate overpayments and process refunds.
• Research voluntary refunds for accuracy.
• Balance accounts accurately and support cash receipts, cash application, audits and collections as needed.

Skills

Claims processing

Customer service

Cash application

Education

High School diploma

Associate degree preferred

Job description

## CSR ( Financial Ops Recovery Spec I )Apply: PHL-Taguig City-Alliance Global Tower, 11th Ave, Corner 36th St, Uptown Bonifacio: Posted Yesterday: End Date: February 28, 2027 (30+ days left to apply): JR211782**Position Title:**CSR ( Financial Ops Recovery Spec I )**Shift:****Job Description:**Responsible for setting up and adjusting claims overpayments that have been previously identified. May do all or some of the following in relation to cash receipts, cash application, claim audits, collections, overpayment vendor validation, and claim adjustments. Primary duties may include, but are not limited to: Reviews and validates paid claims for overpayments using various techniques including system-based queries, specialized reporting, or other research. Determines and calculates amount of overpayments and processes refunds. Researches voluntary refunds for accuracy. Requires accurate balancing of all accounts. Responsible for more routine issues. May work with internal staff from other departments to ensure customer satisfaction. May perform collection activities to ensure the recovery of overpayments and maintenance of unprocessed cash and accounts receivable balances and all other cash applications. Requires a H.S. diploma; 1-2 years of claims processing and/or customer service experience; or any combination of education and experience, which would provide an equivalent background. Associate degree preferred.