Csr - Collection Associate in Top Bpo. Salary upto 25K-40K

Recruitify_HR; Pasig; On-site; PHP 201,000 - 357,000; Full time

Job summary

Recruitify_HR in the Philippines seeks a seasoned debt collection specialist to join our team. You will handle inbound and outbound calls to collect debts, negotiate payment arrangements, and maintain precise records of interactions and agreements.

Educating clients on payment options and the credit impact, you will collaborate with colleagues to hit collection targets and streamline processes in a fast‑paced, office environment.

Qualifications

• Bachelor’s degree in Business Administration or a related field.
• 5–8 years of experience in collections or customer service.
• Excellent communication and negotiation skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Working in a typical office environment with team collaboration.

Responsibilities

• Handle inbound and outbound calls for debt collection.
• Negotiate payment arrangements with clients.
• Maintain accurate records of customer interactions and payment agreements.
• Educate clients about payment options and the impact of debt on their credit.
• Collaborate with team members to meet collection targets and improve processes.

Skills

Excellent communication

Negotiation skills

Education

Bachelor’s degree in Business Administration or related field

Job description

• Handle inbound and outbound calls for debt collection activities.
• Negotiate payment arrangements with clients to resolve outstanding debts.
• Maintain accurate records of customer interactions and payment agreements.
• Educate clients about their payment options and the impact of debt on their credit.
• Collaborate with team members to meet collection targets and improve processes.

Description

• Handle inbound and outbound calls for debt collection activities.
• Negotiate payment arrangements with clients to resolve outstanding debts.
• Maintain accurate records of customer interactions and payment agreements.
• Educate clients about their payment options and the impact of debt on their credit.
• Collaborate with team members to meet collection targets and improve processes.

Requirements

• Educational Qualifications: Bachelor’s degree in Business Administration or a related field
• Experience Level: 5–8 years of experience in collections or customer service
• Skills and Competencies: Excellent communication and negotiation skills
• Qualities and Traits: Strong problem-solving abilities and attention to detail
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple priorities
• Working Conditions: Typical office environment with a focus on team collaboration