Csr - Collection Associate in Top Bpo. Salary upto 25K-40K

Recruitify_HR; Mandaluyong; On-site; PHP 360,000 - 600,000; Full time

Job summary

Recruitify_HR is seeking an experienced debt collection specialist in Mandaluyong, Metro Manila. The role focuses on handling inbound and outbound calls, negotiating payment arrangements, and maintaining precise customer records to support timely collections.

The ideal candidate will have 5–8 years in collections or customer service, strong communication and negotiation skills, and the ability to work well in a fast-paced team environment.

Qualifications

• Bachelor’s degree in Business Administration or a related field
• 5–8 years of experience in collections or customer service
• Excellent communication and negotiation skills
• Strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced environment and handle multiple priorities

Responsibilities

• Handle inbound and outbound calls for debt collection activities.
• Negotiate payment arrangements with clients to resolve outstanding debts.
• Maintain accurate records of customer interactions and payment agreements.
• Educate clients about their payment options and the impact of debt on their credit.
• Collaborate with team members to meet collection targets and improve processes.

Skills

Excellent communication and nego t i a

Education

Bachelor’s degree in Business Administration or a related field

Job description

• Handle inbound and outbound calls for debt collection activities.
• Negotiate payment arrangements with clients to resolve outstanding debts.
• Maintain accurate records of customer interactions and payment agreements.
• Educate clients about their payment options and the impact of debt on their credit.
• Collaborate with team members to meet collection targets and improve processes.

Description

• Handle inbound and outbound calls for debt collection activities.
• Negotiate payment arrangements with clients to resolve outstanding debts.
• Maintain accurate records of customer interactions and payment agreements.
• Educate clients about their payment options and the impact of debt on their credit.
• Collaborate with team members to meet collection targets and improve processes.

Requirements

• Educational Qualifications: Bachelor’s degree in Business Administration or a related field
• Experience Level: 5–8 years of experience in collections or customer service
• Skills and Competencies: Excellent communication and negotiation skills
• Qualities and Traits: Strong problem-solving abilities and attention to detail
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple priorities
• Working Conditions: Typical office environment with a focus on team collaboration