Cruise Representative

ROYAL CARIBBEAN GROUP; Makati; On-site; PHP 240,000 - 320,000; Full time

Job summary

Royal Caribbean Group in the Philippines is seeking a Cruise Reservations Sales Representative to handle inbound calls from travel partners and guests, assisting with cruise bookings and changes.

You will use your customer service and sales skills to identify needs, recommend suitable cruise options, and deliver exceptional service with every interaction.

Qualifications

• High School Diploma or equivalent.
• At least 6 months of customer service, sales, hospitality, travel, or call center experience.
• Strong verbal and written communication skills.
• Ability to type at least 35 WPM accurately.
• Comfortable working in a fast-paced, performance-driven environment.
• Strong problem-solving and decision-making skills.

Responsibilities

• Handle inbound calls from travel partners and guests to book cruises.
• Provide information on itineraries, pricing, promotions, and availability.
• Recommend cruise options and package deals based on needs.
• Cross-sell and upsell relevant products and services.
• Process reservations, payments, and maintain records.
• Deliver professional and personalized service, resolving routine concerns.

Skills

Customer Service

Inbound Sales

Reservations Management

Travel & Tourism

Communication Skills

Problem Solving

Data Entry

CRM Systems

Cross-selling & Upselling

Time Management

Attention to Detail

Education

High School Diploma or equivalent

Associate degree or higher

Tools

CRM Systems

Job description

Cruise Reservations Sales Representative

Job Overview

Join Royal Caribbean as a Cruise Reservations Sales Representative and become part of a team dedicated to creating unforgettable vacation experiences.

In this role, you will handle inbound calls from travel partners and guests, assisting with cruise bookings, reservation changes, pricing inquiries, and vacation planning. You'll use your customer service and sales skills to identify customer needs, recommend suitable cruise options, and deliver exceptional service with every interaction.

If you enjoy helping customers, thrive in a fast-paced environment, and are passionate about travel and hospitality, we'd love to hear from you.

What You'll Do

Sales & Reservations

• Answer inbound calls from travel partners and guests regarding cruise vacations.
• Provide information on cruise itineraries, promotions, pricing, and availability.
• Recommend cruise products and vacation packages based on customer needs.
• Cross-sell and upsell relevant products and services.
• Secure new bookings and assist customers throughout the reservation process.

Reservation Servicing

• Modify existing reservations as requested.
• Process payments and maintain accurate booking records.
• Assist with special requests and guest preferences.
• Research and provide solutions to customer inquiries and concerns.

Customer Service Excellence

• Deliver professional, friendly, and personalized service.
• Resolve routine concerns and escalat e complex issues when necessary.
• Ensure all interactions meet company quality standards and service expectations.

Administrative Support

• Accurately enter and maintain customer and reservation information.
• Utilize multiple systems and tools to manage bookings and customer inquiries.
• Participate in training programs and ongoing development initiatives.

What We're Looking For

Required Qualifications

• High School Diploma or equivalent.
• At least 6 months of customer service, sales, hospitality, travel, or call center experience.
• Strong verbal and written communication skills.
• Ability to type at least 35 WPM accurately.
• Comfortable working in a fast-paced, performance-driven environment.
• Strong problem-solving and decision-making skills.
• Ability to work scheduled shifts, including breaks and lunch schedules as assigned.

Preferred Qualifications

• Experience in reservations, travel, hospitality, tourism, airline, hotel, or cruise industries.
• Previous inbound sales or customer service experience.
• Associate degree or higher.

Key Skills

• Customer Service
• Inbound Sales
• Reservations Management
• Travel & Tourism
• Communication Skills
• Problem Solving
• Data Entry
• CRM Systems
• Cross-selling & Upselling
• Time Management
• Attention to Detail

Why Join Royal Caribbean?

• Be part of a world-renowned cruise and vacation brand.
• Career growth and development opportunities.
• Collaborative and supportive team environment.
• Opportunity to help create memorable travel experiences for guests around the world.