Cross-Border Logistics & Operations Associate

SPX PHILIPPINES INC.; Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

Shopee is seeking a driven professional to support Local Fulfillment Operations (3PF) and logistics projects within the PH team. You will coordinate daily 3PF operations, monitor KPIs, and manage cross-functional onboarding with regional teams to drive efficient seller readiness and delivery performance.

You will lead initiatives across local rollout of logistics programs, track timelines, dependencies, and risks, and ensure alignment with stakeholders to enable business growth and improved

Qualifications

• At least two years of work experience.
• Excellent verbal and non-verbal communication skills in English.
• Strong analytical and problem-solving skills, attention to data.
• Proficient with Microsoft Excel and PowerPoint, and Google Sheets and Presentations.
• Learns fast and can manage projects end-to-end.
• Strong stakeholder management.

Responsibilities

• Coordinate daily 3PF operations, including seller readiness, fulfillment workflows, and operational handoffs.
• Monitor operational KPIs, resolve escalations, and address recurring issues through corrective actions.
• Coordinate 3PF seller acquisition and onboarding with Regional, CN Marketing, and PH teams; track progress and resolve blockers.
• Lead local rollout of logistics initiatives and manage project timelines, dependencies, and risks.
• Track adoption, coverage, delivery performance, and identify gaps and opportunities.
• Align PH and Regional teams, maintain visibility of project status, and surface blockers early.

Skills

Analytical skills

Communication in English

Stakeholder management

Fast learner

Project management

Attention to detail

Tools

Microsoft Excel

Microsoft PowerPoint

Google Sheets

Google Slides

Job description

The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.

About the Team:

Own PHCB local fulfillment (LFF) projects within the third-party fulfillment (3PF) scope, including

operational performance and seller readiness. Lead logistics and operations initiatives to improve

overall buyer and seller experiences and support business growth. Coordinate delivery across PH

and Regional teams, logistics partners, and internal stakeholders.

Job Description:

1. Local Fulfillment Operations (3PF)

• Coordinate daily 3PF operations, including seller readiness, fulfillment workflows, and operational handoffs.
• Monitor operational KPIs, resolve escalations, and address recurring issues through clear corrective actions.
• Coordinate 3PF seller acquisition and onboarding with Regional, CN Marketing, and PH teams; track progress and resolve execution blockers.

2. Logistics and Operations Projects

• Lead local rollout of logistics initiatives, including XDD (fast delivery channel), Instant Delivery, Advanced Fulfillment/Cache, and relevant SLS and SPX programs.
• Coordinate cross-functional readiness and manage project timelines, deliverables, dependencies, and risks through implementation.
• Track adoption, coverage, delivery performance, and operational impact to identify gaps and improvement opportunities.
• Refine and scale successful initiatives that improve service, operational efficiency, or business growth.

3. Cross-Functional Coordination

• Align PH and Regional teams, Operations, Logistics, Commercial, and relevant partners on priorities, owners, and timelines.
• Maintain clear visibility of project status, operational actions, dependencies, and decisions.
• Surface blockers early and coordinate timely decisions and resolution across teams.

Requirements:

• At least two years of work experience
• Excellent verbal and non-verbal communication skills in English
• Possess strong analytical and problem-solving skills, attention to detail, sensitivity to data
• Proficient with Microsoft Excel and PowerPoint, and Google Sheets and Presentations
• Learns fast and can manage projects end-to-end
• Strong stakeholder management
• Flexible to work long hours on occasion