Cross-Border Logistics & Operations Associate

Shopee; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shopee Philippines in Manila is seeking an experienced professional to join the Business Development and Partnerships team. You will own local fulfillment projects within the 3PF scope, coordinate daily operations, and drive improvements in buyer and seller experiences while supporting business growth.

The role requires at least two years of work experience, strong English communication, and solid data analysis.

Qualifications

• Two years of work experience required.
• Excellent verbal and non-verbal communication in English.
• Strong analytical and problem-solving skills.
• Attention to detail with data sensitivity.
• Proficient with Microsoft Excel and PowerPoint, and Google Sheets and Presentations.
• Learns fast and can manage projects end-to-end.
• Strong stakeholder management.

Responsibilities

• Coordinate local 3PF operations, seller readiness, workflows and handoffs.
• Lead logistics projects and track KPIs, adoption and impact.
• Align PH and Regional teams, manage timelines, blockers and decisions.

Skills

Communication

Analytical thinking

Project management

Attention to detail

Stakeholder management

Learning agility

Tools

Microsoft Excel

PowerPoint

Google Sheets

Google Slides

Job description

Department Business Development and PartnershipsLevelExperienced (Individual Contributor)LocationManilaThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.About the Team:Own PHCB local fulfillment (LFF) projects within the third-party fulfillment (3PF) scope, includingoperational performance and seller readiness. Lead logistics and operations initiatives to improveoverall buyer and seller experiences and support business growth. Coordinate delivery across PHand Regional teams, logistics partners, and internal stakeholders.Job Description:1. Local Fulfillment Operations (3PF)Coordinate daily 3PF operations, including seller readiness, fulfillment workflows, and operational handoffs.Monitor operational KPIs, resolve escalations, and address recurring issues through clear corrective actions.Coordinate 3PF seller acquisition and onboarding with Regional, CN Marketing, and PH teams; track progress and resolve execution blockers.2. Logistics and Operations ProjectsLead local rollout of logistics initiatives, including XDD (fast delivery channel), Instant Delivery, Advanced Fulfillment/Cache, and relevant SLS and SPX programs.Coordinate cross-functional readiness and manage project timelines, deliverables, dependencies, and risks through implementation.Track adoption, coverage, delivery performance, and operational impact to identify gaps and improvement opportunities.Refine and scale successful initiatives that improve service, operational efficiency, or business growth.3. Cross-Functional CoordinationAlign PH and Regional teams, Operations, Logistics, Commercial, and relevant partners on priorities, owners, and timelines.Maintain clear visibility of project status, operational actions, dependencies, and decisions.Surface blockers early and coordinate timely decisions and resolution across teams.Requirements:At least two years of work experienceExcellent verbal and non-verbal communication skills in EnglishPossess strong analytical and problem-solving skills, attention to detail, sensitivity to dataProficient with Microsoft Excel and PowerPoint, and Google Sheets and PresentationsLearns fast and can manage projects end-to-endStrong stakeholder managementFlexible to work long hours on occasion