CRM Supervisor

Nestlé; Meycauayan; Hybrid; PHP 800,000 - 1,200,000; Full time

Job summary

Nestlé Business Services AOA, Inc. is seeking a CRM Supervisor in Meycauayan, Bulacan, to drive operational excellence in Campaign Deployment projects. The role requires a Bachelor’s degree and a strong focus on KPIs such as customer engagement and retention.

The successful candidate will lead a team to deliver high-quality solutions, utilizing data-driven strategies to enhance customer satisfaction and manage CRM processes effectively. Join Nestlé to be part of a global team committed to excellence.

Qualifications

• Strong focus on KPIs such as retention, engagement, and customer lifetime value.
• Demonstrated ability to lead, coach, and develop a CRM team.
• Experience in managing CRM systems, workflows, and integrations.

Responsibilities

• Drive operational excellence in Campaign Deployment projects.
• Lead and manage team members ensuring high-quality execution.
• Identify and present actionable solutions to stakeholders.

Skills

Data & Performance-Driven Mindset

Leadership & Team Management

Strategic & Customer-Centric Thinking

Operational Excellence

Adaptability & Growth Mindset

Education

Bachelor’s Degree

Job description

Position Snapshot

Location: Meycauayan, Bulacan, PH

Company: Nestlé Business Services AOA, Inc.

Full-time, Hybrid

Bachelor’s Degree

Position Summary

Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline, and excellence. Are you ready to join us?

A day in the life of a CRM Supervisor

The CRM Supervisor is accountable for driving operational excellence and ensuring consistent delivery across Campaign Deployment projects and service lines.

• They partner with solution leads and cross-market teams to continuously evolve and optimize CRM solutions
• They lead and manage team members and workstreams, ensuring high-quality, first-time-right execution that delivers value to the business.
• They proactively identify, analyze, and solve business challenges, presenting integrated and actionable solutions to stakeholders.

What Will Make You Successful

• Data & Performance-Driven Mindset
• Strong focus on KPIs such as retention, engagement, and customer lifetime value
• Ensures data accuracy, quality, and governance within CRM systems
• Skilled in reporting, analytics, and continuous performance improvement
• Ability to identify trends, customer behavior, and optimization opportunities
• Leadership & Team Management
• Demonstrated ability to lead, coach, and develop a CRM team
• Strong stakeholder management and cross-functional collaboration (marketing, sales, IT)
• Excellent communication and interpersonal skills for alignment and influence
• Capability to drive CRM adoption and best practices across teams
• Strategic & Customer-Centric ThinkingDeep understanding of customer needs, journeys, and behaviors
• Ability to design personalized and omnichannel customer experiences
• Strong strategic thinking and problem-solving skills to improve CRM effectiveness
• Focus on enhancing customer satisfaction, loyalty, and retention
• Operational Excellence
• Experience in managing CRM systems, workflows, and integrations
• Ability to translate business requirements into CRM processes and automation
• Strong project management and process optimization skills
• Knowledge of data privacy and compliance standards (e.g., GDPR)
• Adaptability & Growth Mindset
• Ability to adapt to evolving technologies, tools, and customer expectations
• Continuous improvement mindset with focus on innovation and efficiency
• Proactive in identifying gaps and driving transformation initiatives