Crew Travel Ops Supervisor - Hybrid & Growth

Carnival Corporation; Philippines; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

Cruise Administration Services, Inc. (CASI), a Carnival Cruise Line unit in the Philippines, seeks a Supervisor, Crew Travel Operations in Metro Manila. The role oversees daily crew travel operations, ensuring calls, emails and chats are logged and SLA targets are met.

The successful candidate will coach staff, monitor performance metrics, coordinate contingencies, and maintain procedures to support smooth crew movement across the fleet while reporting issues to management.

Qualifications

• Bachelor's degree in Tourism/ Travel Management.
• 3 years of related experience preferably in travel or cruise line industry.
• Expertise in a GDS system, preferably Sabre.
• Must be amenable to a hybrid work arrangement and shifting schedule.

Responsibilities

• Supervise daily crew travel operations to meet required service levels for calls, emails, and chats.
• Proficient management of employees and team performance; coach, counsel and motivate employees; evaluate and discipline as needed.
• Maintain close working relationships with Team Leads and co-Supervisors; plan, monitor, and appraise team results.

Skills

People management

GDS Sabre

Customer service

Performance metrics

Education

Bachelor's degree in Tourism/ Travel Management

Tools

CRM software

Job description

Cruise Administration Services, Inc. (CASI), a Carnival Cruise Line unit in the Philippines, seeks a Supervisor, Crew Travel Operations in Metro Manila. The role oversees daily crew travel operations, ensuring calls, emails and chats are logged and SLA targets are met.

The successful candidate will coach staff, monitor performance metrics, coordinate contingencies, and maintain procedures to support smooth crew movement across the fleet while reporting issues to management.