Credit Controller (Fixed Term)

Cambridge University Press & Assessment | Manila; Makati; On-site; PHP 268,000 - 335,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Cambridge University Press & Assessment is seeking a Credit Controller to join the Global Credit Team in a fixed-term 6-month role. The position focuses on debt collection, credit checking, and risk mitigation across a global customer base, with hybrid work and an in-office requirement at least two days a week.

Responsibilities include proactive collections, maintaining customer records, and collaborating with Sales to balance revenue with risk. AAT/CICM desirable and SAP experience preferred.

Qualifications

• Knowledge of credit control processes and policies.
• Strong written and verbal communication skills.
• High accuracy and attention to detail when evaluating creditworthiness.
• Ability to work within a team and manage multiple priorities.

Responsibilities

• Proactive credit controlling to ensure on-time collections and minimise bad debt.
• Maintain customer records to ensure information is accurate and secure.
• Manage accounts to meet customer and business needs.
• Resolve customer queries and disputes effectively.
• Conduct credit checking and reporting within KPI targets.
• Support the Credit Management team to achieve targets.
• Collaborate with Sales to monitor live deals while mitigating bad debt risk.
• Engage with key customers via phone and email to understand their business.

Skills

Credit control knowledge

Attention to detail

Communication skills

Team player

Education

AAT/CICM desirable

Tools

SAP

Excel

Microsoft Office

Job description

Employment type: Fixed Term (6 months)

Location: Makati City, Metro Manila

Work setup: Hybrid (open to at least 2x a week in the office)

Work schedule: 3PM to 11PM Manila time

Pay range: Php 24,000 to Php 30,000

We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable with this salary range to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are looking for a Credit Controller to join our Global Credit Team. As a key member of our team, your goal will be to manage the asset of debt for Cambridge University Press and Assessment, within the global credit policy by driving collections and mitigate bad debt risk across a global customer base. This role will also conduct credit checking activities and analysing Financial Statements to make responsible credit decisions and escalation to senior stakeholders.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave.

What will you do as a Credit Controller?

As a Credit Controller, your responsibilities will include:

• Proactive credit controlling to ensure on time collections and minimise bad debt.

• Maintain customer records to ensure information is safe, efficient, and reliable to evaluate credit worthiness.

• Carry out effective management of accounts ensuring the customer and business needs are met.

• Resolve customer queries and dispute effectively.

• Conduct credit checking, reporting and other related credit activities within KPI's.

• Support a wider Credit Management team to achieve targets.

• Collaborate with Sales Manager to keep a sale live while mitigating the risk of bad debt.

• Meet and work with key customers via telephone, email communication and when customers visit the branch. to gain a clearer understanding of their business.

• Always ensure compliance in relation to Legal, GDPR, Audit and Company Policies.

What makes you the ideal candidate for this role?

The following will help you be an ideal candidate for this post:

• Credit Control or Finance process knowledge.

• Studying or qualified in AAT/CICM desirable.

• Effective listening, verbal, and written communication

• A high degree of accuracy, attention to detail and decision-making ability.

• Willingness to learn and adapt during a period of growth for our business.

• Ability to handle difficult queries with tact and diplomacy.

• Ability to work as part of a team and on own initiative.

• Excellent in collaboration & communication skills.

• Strong organisational and prioritisation skills to work under pressure and meet tight deadlines.

• Takes responsibility for credit decisions and achieving KPIs.

• SAP experience preferred.

• Competent in Microsoft Office Suite, particularly Excel.