Assessment Processing Administrator - 7467

Cambridge University Press; Philippines; On-site; PHP 268,000 - 335,000; Full time

Benefits offered by this job

Regular Employment on Day 1

HMO Coverage

Life Insurance on Day 1

Paid Annual Leaves

Vesting/Retirement package

Career growth opportunities

Well-being programs

Flexible schedule, hybrid work

Job summary

Cambridge University Press & Assessment in Makati City, Metro Manila is hiring an Assessment Processing Administrator in a hybrid setup. The role supports the Results & Awards team to accurately process and issue results documentation within service levels, aligning with UK business hours.

Key duties include processing results, handling customer queries, and contributing to process improvements. A permanent position with robust benefits awaits a proactive administrator who can work with accuracy

Qualifications

• Proficient in MS Office applications.
• Excellent organizational skills with attention to detail.
• Able to manage workload effectively and meet deadlines.
• Willingness to learn new skills and processes quickly.

Responsibilities

• Ensure timely release of results to candidates and institutions within SLAs.
• Respond to customer queries professionally and escalate as needed.
• Contribute to process improvements and update working instructions.
• Support the wider team with training and coverage during staff absence.

Skills

MS Office

Outlook

Excel

Word

Organizational skills

Detail oriented

Time management

Willingness to learn

Job description

Assessment Processing Administrator

Internal Role Title: Administrator

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week.

Work Schedule: Monday to Friday, 4:00PM to 12:00 MN (Manila Time), aligned with UK business hours. Flexibility may be required during certain periods, including adjusted hours and occasional weekend work, with advance notice provided.

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: Php 24,000 to 30,000

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We are looking for a dedicated administrator to join our Results & Awards team within Assessment Processing - Customers. As a key member of our team, your goal will be to accurately process and provide results documentation within our service level agreements. This role plays a vital part in enabling our candidates to further their education and careers.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work® for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as an Administrator?

Reporting to the Results & Awards Manager, your accountabilities will include:

• Ensuring the successful release of results to candidates and institutions around the world to agreed quality standards and within the relevant service level agreements and schedules.
• Responding to customer queries in a positive, professional and timely manner, investigating issues and actioning or escalating concerns to your manager accordingly.
• Providing input into the planning and review of administrative processes, checking and updating working instructions and procedures, as well as, contributing ideas for process improvements.
• Supporting the wider teams within Assessment Processing by assisting with training, sharing best practice and delivering other work as assigned by your manager e.g. covering staff absence.

Please review the attached job description for further details on the role.

What makes you the ideal candidate for this role?

Essential:

• Proficient user of Microsoft Office applications, particularly Outlook, Excel and Word.
• Excellent organisational skills with strong attention to detail and a commitment to ensuring accuracy.
• Proven ability to manage and prioritise workload effectively, manage change, overcome obstacles and meet tight deadlines.
• Proactive and enthusiastic, with an aptitude for learning new skills and processes quickly whilst maintaining accuracy and taking ownership of your work.

Desirable:

• Prior knowledge of our in-house operating systems is an advantage, but full training will be given.
• Experience using AI tools to enhance productivity and support process improvements.

This role requires excellent written and verbal communication skills. As part of the selection process, you will complete an English test to assess your ability in the English language, plus a practical task prior to interview which will be sent via email so, check your inbox/spam for this.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.