Credit Controller

LSEG; Taguig; On-site; PHP 334,800 - 446,400; Full time

Job summary

LSEG is looking for a Credit Controller in Metro Manila to manage collections for large commercial accounts. Responsibilities include initiating contact to collect unpaid invoices, resolving billing issues, and meeting performance targets. The ideal candidate has 2-4 years of accounts receivable experience and a Bachelor’s degree in finance or accounting. Strong interpersonal skills and proficiency in Excel are essential. This role requires working independently in a fast-paced environment. LSEG promotes a diverse and inclusive workplace.

Qualifications

• 2-4 years of experience in accounts receivable or a related field.
• Proven success managing accounts receivable and resolving billing issues.
• Ability to work under pressure and driven to achieve targets.

Responsibilities

• Initiate contact with customers to collect cash on unpaid invoices.
• Build trust and confidence with customers.
• Meet key performance targets and operational objectives.
• Liaise with internal and external individuals to resolve billing disputes.

Skills

Customer service experience

Interpersonal skills

Attention to detail

Accounts receivable management

Strong Excel skills

Education

Bachelor’s degree in finance, accounting or related field

Tools

Microsoft Office

Job description

About LSEG

LSEG (London Stock Exchange Group) is a global financial markets infrastructure and data provider dedicated to delivering services that enable customers to pursue ambitions with confidence.

About the Role

The main purpose of the Credit Controller role is to handle the collections activities of large commercial accounts with outstanding invoices. This client‑facing position also involves significant contact with internal customers, often requiring partnership between teams to resolve issues with delinquent accounts. The individual will be responsible for meeting defined key performance targets while adhering to departmental policies and processes.

Role Responsibilities

• Initiate contact with customers to collect cash on unpaid invoices.
• Build trust and confidence with customers, acting as their advocate when issues are raised.
• Meet key performance targets and operational objectives.
• Ensure adherence to the business engagement model, following touch‑point guidelines and making sure comments and tasks are properly recorded in the collections system.
• Liaise with internal and external individuals to resolve billing disputes and queries.
• Develop relationships with key partners in Finance, Sales and Operations.
• Perform cash reconciliations and research unallocated and unidentified payments.
• Manage the breach of contract and disconnection process when payments cannot be collected.
• Take ownership of actions from debt and provision meetings.
• Identify accounts that require special attention and act with urgency to resolve issues.

Qualifications & Experience

• Highly motivated, task‑oriented and able to work independently in a fast‑paced environment.
• Proven customer service experience, ideally working with large international clients.
• Demonstrated success managing accounts receivable and resolving billing issues.
• Ability to work under pressure and driven to achieve targets.
• Excellent interpersonal skills with high attention to detail and demonstrated ability to set and manage several priorities.
• Ability to drive performance and ensure results delivery.
• Excellent ability to speak and write in English.
• Knowledge of Microsoft Office with strong Excel skills.
• 2‑4 years of experience in accounts receivable or a related field.
• Bachelor’s degree in finance, accounting or a related field.
• Financial services proven experience desired.
• Willingness to work with any shift schedule.

Career Stage

Associate

Equal Opportunity Employer

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.