Credit Control & Collections Analyst | Remote | Up to 45k
OutForce Inc.
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Benefits offered by this job
Job summary
OutForce Inc. is seeking a Credit & Collections Analyst to support financial health by managing accounts receivable and driving collections. You will deliver regular financial reporting and analysis to assist decision making while maintaining strong customer relationships.
The role combines AR duties with data insight, requiring Excel proficiency and ERP experience. This is a remote position aligned with AU business hours, offering competitive compensation and opportunities for team engagement.
Qualifications
- Minimum 3–5 years’ experience in Accounts Receivable or Credit Control.
- Experience with reconciliations, collections and financial reporting.
- Experience with financial systems or ERP platforms, ideally SAP.
Responsibilities
- Prepare regular accounts receivable and debtor performance reports.
- Monitor debtor activity, DSO, payment trends and collections performance.
- Prepare cashflow forecast schedules based on customer activity.
- Extract and compile datasets from SAP, Vend and other systems for reporting.
- Review customer data to identify trends and escalate findings.
- Maintain accuracy and integrity of financial reporting data.
- Assist in ad-hoc finance projects and data cleansing.
Skills
Education
Tools
Job description
OutForce is a people-first outsourcing company focused on building high-performing teams and long-term careers.
We partner with companies around the world, providing dedicated offshore professionals who work as an extension of our clients' teams.
Unlike traditional outsourcing models, our people are fully embedded into their client’s business, creating meaningful work, stronger collaboration, and long-term career opportunities.
- Great Place to Work® Certified
- HR Asia Best Companies to Work for in Asia 2025
- HR Asia Most Caring Company Award 2025
- HR Asia Diversity, Equity & Inclusion Award 2025
At OutForce, we invest in our people through career growth opportunities, flexible work environments, supportive leadership, and a culture built on trust, collaboration, and continuous improvement.
As a tech-enabled, people-powered company, we are committed to helping our employees grow alongside some of the world’s most exciting businesses.
Our client is a beauty and fragrance distribution and brand‑management company that helps luxury and prestige brands establish, market, and expand their presence in Australia and New Zealand.
Employment type: Full time
Shift: AU Hours
Work setup: REMOTE
Salary: 40,000 - 45,000
- Competitive compensation package aligned with your skills and experience
- Comprehensive HMO coverage, including a free dependent on Day 1
- Employee referral program with rewarding incentives
- 20 days of annual leave, giving you flexibility to manage your time
- Engaging team activities and events to keep work enjoyable
- Build strong, high-impact connections with key stakeholders across the business
- Take part in client engagement initiatives to elevate your professional experience.
The Credit & Collections Analyst plays a critical role in maintaining organizational cash flow through proactive management of customer accounts, and by providing detailed financial reporting, analysis and business insights to support financial decision making.
The role combines accounts receivable responsibilities with data analysis, requiring the ability to identify trends, investigate anomalies and provide meaningful financial information to support the Finance team and broader business.
- Strong understanding of accounts receivable, credit control, debt collection and customer account management processes.
- Demonstrated ability to work with financial and operational data, identify trends and exceptions, and prepare accurate reports.
- Good understanding of customer credit information, credit limits, payment history and credit‑risk indicators.
- Strong investigatory and problem-solving skills, with the ability to investigate and resolve account discrepancies.
- Intermediate to advanced Microsoft Excel skills, including formulas, pivot tables, data analysis, reporting and reconciliation activities.
- Strong systems capability with experience using financial software or ERP systems, ideally SAP.
- Ability to interpret financial and customer account information and identify matters requiring further investigation or escalation.
- Strong numerical accuracy and attention to detail, particularly when maintaining financial and customer master data.
- Professional written and verbal communication skills, with the ability to communicate effectively with customers and internal stakeholders.
- Minimum 3-5 years’ experience in an Accounts Receivable, Assistant Accountant, Credit Control or similar role
- Demonstrated experience in accounts receivable, customer account management, reconciliations, collections and financial reporting.
- Experience working with financial systems or ERP platforms, ideally SAP, is preferred.
- Experience working within high-volume commercial, retail, wholesale or FMCG environment is highly regarded.
- Intermediate to advanced Microsoft Excel skills are required.
- Degree qualifications in Accounting, Finance, Data Analysis or related disciplines, or equivalent experience
- Professional, confident and resilient with a strong customer service mindset
- Able to communicate (verbal and written) in English to a professional level
- Highly organized with strong time management skills, able to manage competing priorities and consistently achieve deadlines
- Strong attention to detail and commitment to data accuracy.
- Proactive, resourceful and solutions-focused, with the ability to identify patterns in data and confidently elevate concerns or issues.
- Prepare regular accounts receivable, debtor performance and management reports.
- Monitor, analyse and report on debtor activity, Days Sales Outstanding (DSO), customer payment trends and collections performance.
- Prepare cashflow forecast schedules and supporting information based on customer payment activity, expected receipts and collection activity.
- Extract and compile financial and operational datasets from SAP, Vend and other business systems for reporting purposes.
- Review customer account data to identify trends, anomalies and potential credit or collection risks, escalating significant findings to the reporting manager.
- Prepare other routine reports and analysis as required.
- Ensure the accuracy, completeness and integrity of financial reporting data.
- Manage an allocated portfolio of customer accounts and proactively pursue outstanding debt.
- Contact customers via email and phone to follow up overdue accounts and facilitate prompt payments.
- Process customer payments and accurately allocate receipts within financial systems.
- Prepare and distribute customer statements and account correspondence.
- Reconcile customer accounts and investigate discrepancies.
- Investigate and resolve pricing, billing and account queries in collaboration with internal departments.
- Raise credit notes and adjustments in accordance with approved procedures.
- Escalate significant, aged or disputed debts promptly in accordance with procedures, and undertake recovery actions as directed.
- Process recharge invoices and other customer invoicing requirements.
- Maintain accurate records of collection activities and customer communications.
- Develop and maintain positive customer relationships whilst ensuring collection targets are achieved.
- Create and maintain customer accounts and master data in SAP, ensuring new accounts are set up accurately and promptly and customer information remains current.
- Complete customer credit reviews, including assessment of payment history and credit information, and monitor credit limits and account performance, escalating significant credit‑risk concerns as required.
- Perform account reconciliations and other finance activities as required.
- Provide coverage for other finance team members when on leave
- Participate in finance projects, data cleansing and system improvement activities as required.
- Undertake other duties as reasonably required.
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