Credit & Control Analyst - Mandarin or Cantonese

Arup; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Profit sharing

Job summary

Arup is seeking a Credit and Control Analyst to manage accounts receivable and credit control across APAC. You will oversee invoicing, cash application, refunds, andpayments, while proactively pursuing overdue accounts and resolving client disputes.

The role requires 3+ years in AR or credit control, fluency in Mandarin or Cantonese and English, and strong Excel/JDE skills. Collaboration with project teams and tax advisors will be routine.

Qualifications

• Minimum 3 years’ experience in an Accounts Receivable or Credit Control role.
• Strong command of Mandarin or Cantonese (spoken and written) and English are required.
• Proficient in Microsoft Office; working knowledge of JDE preferred.
• Strong planning, organisation, and time-management skills.
• Inquisitive, analytical approach with sound judgement and decision-making.
• Good commercial awareness and focus on process efficiency.
• Strong communication skills with the ability to engage confidently at all levels.
• Team-oriented, self-aware, and accountable, with a strong work ethic.

Responsibilities

• Accounts Receivable & Administration: Recordings and banking of cheques, review unallocated cash, refunds to clients, and invoice approvals.
• Credit Control: Follow up on unpaid invoices, handle client queries, manage the AR inbox, perform credit checks, and support cashflow initiatives.
• Support month-end closing and liaise with tax consultants; assist with ad hoc finance tasks.

Skills

Mandarin

Cantonese

English

Communication skills

Tools

Microsoft Office

JDE

Job description

Joining Arup

Arup’s purpose, shared values and collaborative approach have set us apart for over 75 years, guiding how we shape a better world.

Joining Arup

Arup’s purpose, shared values and collaborative approach have set us apart for over 75 years, guiding how we shape a better world.

Dedicated to sustainable development, Arup is a collective of advisors and experts working across 34 countries with over 19,000 employees. Headquartered in London, providing design engineering, architecture, planning, and advisory services across every aspect of the built environment. Founded to be both humane and excellent, we collaborate with our clients and partners using imagination, technology, and rigour to shape a better world.

The Opportunity

The Credit and Control Analyst will be accountable for the credit control activities within the firm – one of the key outcomes of the role is pro‑actively managing the debtors ledger to ensure timely collection of cash. The Credit and Control Analyst will be responsible for all aspects of AR administration (such as final invoice/credit notes approvals, credit checks, query and dispute management and being an enabler of an aligned, single approach to debt collection across APAC.

Your role in our team

Accounts Receivable & Administration

• Recording and banking of checques (if relevant).
• Performing regular review of unallocated cash as required.
• Coordinating refunds to clients as required.
• Review and approve project fee invoices, sundry invoices, and credit notes
• Manage unallocated cash, refunds, and cheque processing (where applicable)
• Support month‑end closing activities
• Liaise with local tax consultants where required
• Assist with ad hoc finance tasks and projects as needed

Credit Control

• Proactively follow up on unpaid invoices and manage overdue accounts
• Handle client queries and disputes, ensuring timely resolution
• Manage the AR inbox, responding to internal and external queries within 24 hours
• Perform and review credit checks and provide credit risk advice to the business
• Build effective relationships with clients and project teams to optimise cash outcomes
• Participate in debtor meetings and contribute to cash‑flow improvement initiatives

Is this role right for you?

• Minimum 3 years’ experience in an Accounts Receivable or Credit Control role
• Strong command of Mandarin or Cantonese (spoken and written) and English are required.
• Proficient in Microsoft Office; working knowledge of JDE preferred
• Strong planning, organisation, and time‑management skills
• Inquisitive, analytical approach with sound judgement and decision‑making
• Good commercial awareness and focus on process efficiency
• Strong communication skills with the ability to engage confidently at all levels
• Team‑oriented, self‑aware, and accountable, with a strong work ethic

What We Offer You

At Arup, we care about each member’s success, so we can grow together.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.

Different people, shared values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross‑cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at www.arup.com/careers/your-life-at-arup.

Our Application Process

To understand what to expect next, please visit https://www.arup.com/careers/recruitment-process/

Stay safe online – Arup will never ask for your bank details as part of our recruitment process.

Recruitment Agencies – We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on the list.