Credit/Collections Coordinator I

Tap Growth ai; Iloilo City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Tap Growth ai in Iloilo City is seeking a Credit Control specialist to support the O2C team's monthly two-site RTO duties. You will review credit risk, enforce payment terms, and drive effective debt collections to protect cash flow.

The role involves mentoring junior staff, handling stopped orders, and delivering regular reports to management, with a standard M-F schedule in the Iloilo Business Park area.

Qualifications

• Bachelor's degree or equivalent in relevant field.
• 6 months to 1 year of experience in Credit Control or related field.
• Available to start ASAP.

Responsibilities

• Credit reviews and overall risk assessment.
• Manage debt collection and escalation per policy.
• Review and extend payment terms per Global Credit Policy.
• Debt management and dunning procedures to maximize collections.
• Check stopped orders and release per policy.
• Prepare monthly management and ad hoc reports.
• Participate in system testing and UAT processes.
• Develop staff via PDP conversations and KPI setting.
• Support Manila Head of O2C with ongoing duties.

Education

Bachelor's Degree

Job description

Job Description (2x a month RTO)

• The Collection team within the Order to Cash (O2C) department is responsible for timely collections of outstanding balances, accurate review of granted credit limits and payment terms for all customers from various businesses involved. This includes individuals like student, health professionals, nurses and conference visitors.
• Credit Reviews and Overall Risk Assessment
• Provide sound risk advice based on accurate assessments, taking into account both internal & external factors and objectives. Ensure that changes to the Credit Limit and payment terms comply with the GCP by using the monthly SOX report. Assist the Regional Head of Credit Control to periodically review the GCP and update in line with the business needs and strategy. Support and mentor the ability of staff within the Department as well as within your team to complete credit reviews. Periodically review the current Operating Procedures and ensure compliance by the Department. Periodically review the Political and Economic risks of the regions within your control and update the Regional Head of Credit Control and when appropriate the business with your findings offering advice and guidance.
• Payment Terms and conditions of sale
• Have a sound knowledge of the standard payment terms as detailed in the global credit policy. Ensure that the payments are made within the terms of the agreement of sale. Determine/ review requests to extend terms of payment in line with the Global Credit Policy and Standard Operating Procedures. Train new staff and support (Junior) Credit Controllers in handling the requests to extend the payment terms of their customers. Manage the escalation to sales regarding payment terms.
• Debt Management
• Effectively manage the chasing of debt for own region and/or product line as outlined in the Global Credit Policy. Have direct contact with customers regarding overdue invoices and make full use of the statements and dunning procedures as outlined in the Global Credit Policy to maximize effective debt collections. Communicate all disputes raised by the customer to the appropriate departments and facilitate and ensure that a timely resolution is found. Escalate any unresolved issues as per the Global Credit Policy. Train new staff and support/mentor (Junior) Credit Controllers. Monitor the debt Management effectiveness of your team. Ensure that files are escalated to legal in a timely fashion and disputed issues are resolved in a timely manner.
• Checking stopped orders
• Ensure stopped order report is checked on a daily basis for your region and/or product line (also in the event that your backup person is absent). Review the overdue status and risk development of the customer before releasing the order in line with the Global Credit Policy. Initiate action towards customer and/or sales in the event that the order will be held, pending further payment as per the Global Credit Policy. Escalate any risks related to the customers’ ability to pay as per the Global Credit Policy. Train new staff and support/mentor stage 2 and 3 Credit Controllers in handling their stopped orders. Check weekly stopped order reports to ensure that they are managed effectively by your team.
• Reporting and miscellaneous
• Report on overdue balances and top accounts as per request from Credit Manager. Offer suggestion to Credit Manager to improve working procedures and practices. Sharing of /initiate best practices within the team. Participate in team priorities as agreed with Credit Manager. Participate in testing projects and independently run ad hoc project on top of regular work responsibilities. Support; mentor Credit Controllers in their training and development. Support Supervisor/Credit Manager in operation management of the team and recruitment process. Establish useful network and good working relationship with various closely related work teams. Complete monthly management reports based on the feedback received from the Credit Controllers. Provide regular reports and updates to Sales Departments. Review and update reports to ensure they are in line with current requirements.
• System Enhancements & Testing
• Participate and act as key-user in projects that affect the systems under control. Ensure system requirements meet the business requirements. Responsible for completed testing and signing off on User Acceptance Tests (UAT). Clear and timely communication to the end users community on changes or updates to the systems under control. Identify and manage risks associated with Credit Control's activities. Keep track and follow up on logged and escalated issues.
• Staffing issues
• Initiates Staff Personal Development Plans, assess staff performance by doing the PDP conversations and confirmations, sets KPO's and determines KPI's and determines final PDP ratings with the approval of the Regional Credit Manager. Is responsible for the complete illness and recovery process in collaboration with the Company Doctor and external instances.
• Miscellaneous
• Any other duties deemed necessary by the Manila Head of O2C

Qualifications:

• Bachelors Degree
• 6months - 1 Year of experience
• Can start ASAP

Work Setup:

• M-F 8AM-4PM
• 2x a month RTO in Iloilo Business Park