Credit Card Support Specialist Inbound Calls & Revenue

Private Advertiser; Muntinlupa; Remote; PHP 201,000 - 335,000; Full time

Job summary

Private Advertiser seeks a customer-focused agent to handle inbound calls related to Client Credit Card inquiries and new account issues. You will resolve inquiries, leverage problem-solving skills, and apply product marketing techniques to generate additional revenue while maintaining high call quality and strict adherence to schedules.

Ideal candidates bring strong communication, time management, and customer service experience, with a focus on satisfaction and compliant handling of financial

Qualifications

• Customer service experience preferred.
• Experience handling credit card inquiries is a plus.
• Strong communication and active listening skills.
• Ability to generate revenue through product marketing gently and ethically.

Responsibilities

• Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s).
• Resolve credit inquiries on new accounts.
• Use problem solving and decision making to achieve high customer satisfaction.
• Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing.
• Adhere to call quality standards, schedule, and attendance policies.

Skills

Customer service

Communication

Problem solving

Sales techniques

Time management

Job description

Private Advertiser seeks a customer-focused agent to handle inbound calls related to Client Credit Card inquiries and new account issues. You will resolve inquiries, leverage problem-solving skills, and apply product marketing techniques to generate additional revenue while maintaining high call quality and strict adherence to schedules.

Ideal candidates bring strong communication, time management, and customer service experience, with a focus on satisfaction and compliant handling of financial