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Rocket Services seeks an experienced Australian mortgage loan processor ready to grow into a Parabroker or Credit Analyst. This remote, PH-based role includes sponsored mentoring, a clear progression path, and a strong focus on policy adherence and client service.
You will own loan files end-to-end, assess serviceability, and liaise with brokers to achieve optimal outcomes while maintaining accurate CRM data and complying with lender requirements.
We're looking for an experienced Australian mortgage loan processor who's ready to grow into a Parabroker or Credit Analyst, fully sponsored and mentored along the way. If you already know your way around lender policy, serviceability, and end-to-end loan files — and you want a stable, long-term home where that expertise is actually invested in — read on.
Schedule: Monday to Friday, Australian business hours — permanent weekends off
100% remote with a secure, fully-equipped work-from-home setup provided
Clear, funded progression path: Loan Processor → Parabroker → Credit Analyst
5.0 / 5.0 employee satisfaction rating
You'll own loan files end-to-end and work shoulder-to-shoulder with brokers to get clients the best outcome:
Assess serviceability across multiple lenders and cross-reference policy to find solutions
Analyse financials, payslips, and supporting documents for accuracy and completeness
Prepare, package, and lodge applications; produce compliance documents and lender submissions
Drive files from submission through to unconditional approval and settlement
Action missing-info and conditional-approval requests, and chase lenders for updates
Keep clients, buyers' agents, and conveyancers informed at every stage
Handle post-settlement work like pricing and rate reviews, plus complex or urgent escalations
Maintain clean, accurate CRM data throughout
Proven loan processing experience in the Australian mortgage industry, working alongside brokers
Solid grasp of lender policy and serviceability assessment
Excellent written and verbal English — clear, genuine communication with clients and third parties
Strong time management, critical thinking, and the ability to work independently and as part of a team
Personable, driven, and serious about building a career in the industry
We invest in you: Earn a Certificate IV in Finance and Mortgage Broking on us, with personalised mentoring — real, portable career capital.
A path that's actually mapped: Clear progression to Parabroker and Credit Analyst, with continuous upskilling.
Work that fits your life: Remote, weekends always off, AU-hours schedule, and generous paid holidays.
A team worth showing up for: Professional but relaxed, with Friday socials and company outings — and a perfect employee satisfaction rating to back it up.