Creative Operations Specialist

iSupport Worldwide; Metro Manila; On-site; PHP 420,000 - 640,000; Full time

Benefits offered by this job

Above-industry salary package

HMO & life insurance

Learning and development courses

Dynamic company events

Promotion opportunities

Free meals and snacks

Job summary

iSupport Worldwide in Pasig City (Onsite) seeks a Creative Operations Specialist to transform AI-generated content into brand-compliant marketing assets for digital campaigns. You will manage end-to-end creative workflows, edit with Adobe Photoshop, organize assets in Google Drive, and maintain Figma templates to support multiple client projects.

You will ensure quality and brand consistency across channels, collaborate asynchronously with global stakeholders, and adapt to evolving AI

Qualifications

• Bachelor's degree in Graphic Design, Multimedia Arts, Advertising, Visual Communication or related field preferred.
• 2–3 years experience in photo editing, retouching, creative production or advertising visual design.
• Advanced proficiency in Photoshop including retouching, compositing, color correction and image enhancement.
• Experience with Generative AI tools such as Midjourney or Adobe Firefly.
• Proficient in Figma for template creation, asset organization and collaboration.
• Experience managing digital assets via Google Drive and file management systems.
• Knowledge of Meta advertising formats and campaign asset adaptation.
• Strong attention to detail, brand compliance, and ability to manage multiple projects.

Responsibilities

• Utilize AI platforms to generate marketing content for campaigns across industries.
• Execute end-to-end creative production: brief intake, scoping, AI generation, asset selection, image editing, resizing, template application, quality review, final delivery.
• Adapt assets for Meta and other digital channels, and for scheduled or urgent production timelines.
• Perform advanced Photoshop edits including color correction, image enhancement, generative fill, retouching, and background replacement.
• Manage logo/text replacements, cleanup, retouching, and visual enhancements while upholding brand standards.
• Create, organize and manage Figma templates per file naming standards.
• Maintain organized digital asset libraries using Google Drive and standardized workflows.
• Conduct detailed QA of AI-generated images to identify inconsistencies and brand issues.
• Document workflow improvements and collaborate asynchronously with stakeholders.
• Identify risks, propose solutions, and ensure timelines across multiple client accounts.

Skills

AI-assisted creative

Photoshop editing

Figma management

Asset organization

Quality assurance

Brand compliance

Project management

English communication

Education

Graphic Design degree

Multimedia Arts degree

Tools

Adobe Photoshop

Figma

Google Drive

Job description

Work Schedule: US Working Hours / Night Shift
Work Location: Cyberscape Alpha, Ortigas Center, Pasig City (Onsite)

What is your mission?

We are looking for a Creative Operations Specialist to support AI-powered creative production by transforming AI-generated content into high-quality, brand-compliant marketing assets for a variety of digital campaigns. The role focuses on AI-assisted creative generation, Adobe Photoshop editing, Figma template management, asset organization, quality assurance, and brand compliance. You will manage multiple client projects, execute end-to-end creative workflows, optimize creative assets across advertising platforms, and contribute to continuous workflow improvements in a fast-paced performance marketing environment.

You will provide the best service to our partner brands by performing these tasks:

• Utilize Artificial Intelligence creative platforms to generate marketing and advertising content for campaigns across multiple industries.
• Execute the complete creative production process, including brief intake, project scoping, Artificial Intelligence content generation, asset selection, image editing, resizing, template application, quality review, and final asset delivery.
• Adapt and optimize creative assets for various digital advertising channels, including Meta advertising platforms, display advertising, and other campaign formats.
• Support both scheduled creative production requirements and urgent project deliverables.
• Perform advanced Adobe Photoshop editing, including color correction, image enhancement, generative fill, inpainting, object removal, blurring effects, cutouts, masking, compositing, photo manipulation, and background replacement.
• Execute logo replacement, text replacement, image cleanup, retouching, and visual enhancement tasks while maintaining brand standards.
• Create, organize, and manage Figma templates in accordance with established file management and naming standards.
• Maintain structured and organized digital asset libraries using Google Drive and standardized asset management processes.
• Conduct detailed quality reviews of Artificial Intelligence-generated images to identify visual inconsistencies, defects, and brand compliance issues.
• Ensure all creative deliverables align with approved brand guidelines, visual standards, and campaign requirements.
• Document workflow improvements, best practices, and recurring production issues to support operational efficiency.
• Collaborate through asynchronous communication channels, project management tools, and shared documentation platforms.
• Proactively identify production obstacles, communicate risks, and recommend solutions to maintain project timelines.
• Manage multiple client accounts and concurrent creative projects while consistently meeting service level expectations.
• Adapt to evolving Artificial Intelligence technologies, creative workflows, and operational processes.

Who are we looking for?

• Bachelor's degree in Graphic Design, Multimedia Arts, Advertising, Visual Communication, or a related field is preferred.
• Minimum of 2 to 3 years of recent experience in photo editing, retouching, creative production, or advertising-related visual design environments.
• Advanced proficiency in Adobe Photoshop, including retouching, compositing, photo manipulation, color correction, object removal, and image enhancement.
• Experience using Generative Artificial Intelligence creative tools such as Midjourney, Adobe Firefly, or similar platforms.
• Proficiency in Figma for template creation, asset organization, file management, and workflow collaboration.
• Experience managing digital assets through Google Drive and structured file management systems.
• Knowledge of Meta advertising formats, digital advertising specifications, and creative asset adaptation across marketing channels.
• Understanding of performance marketing concepts and the impact of creative assets on campaign performance.
• Strong attention to detail with the ability to evaluate creative quality, identify inconsistencies, and maintain brand compliance standards.
• Demonstrated ability to manage multiple projects, priorities, and client accounts within a fast-paced production environment.
• Excellent organizational skills with strong adherence to naming conventions, workflow processes, and documentation standards.
• Ability to work independently and consistently deliver high-quality work with minimal supervision.
• Strong written English communication skills for effective asynchronous collaboration with global stakeholders.
• Adaptability and problem-solving capabilities to support changing workflows, technologies, and operational requirements.

Company Perks:

• Above-industry salary package and incentives
• Comprehensive HMO benefits and life insurance from day 1
• Free learning and development courses for your personal and career growth
• Dynamic company events
• Opportunities for promotion
• Free meals and snacks