Corporate F&B Operations & Guest Experience Manager

Hospitality Enterprise Resources Corporation; Muntinlupa; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Filinvest Hospitality Corporation is seeking a Corporate Food & Beverage Manager with at least 3 years of service experience in a five-star or deluxe hotel as a Restaurant Manager. You will lead all F&B operations, uphold highest service standards, and drive guest satisfaction.

Responsibilities include team leadership, setting targets and procedures, ensuring hygiene, reporting, reservations support, and proactive guest relations.

Qualifications

• At least 3 years of service experience in a five-star or deluxe hotel as a Restaurant Manager.

Responsibilities

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
• Lead the F&B team by attracting, recruiting, training, and appraising talented personnel.
• Supervise dining room personnel and ensure proper implementation of service procedures and quality standards.
• Establish targets, KPI's, schedules, policies, and procedures.
• Check that standards on hygiene and sanitation are complied with within the Banquet, Restaurant, and Bars and are consistently observed by the staff.
• Prepare required reports and requisitions for the Restaurant's operations and administrative functions.
• Monitor restaurant reservations and assist in serving guests when necessary.
• Supervise staff in anticipating guests' needs and establishing good customer relations.
• Act on guest complaints and adopt service recovery measures.
• Attend staff meetings and briefings to keep staff informed of current activities in the hotel.
• Identify customers' needs and respond proactively to all of their concerns.
• Conduct training (monthly/weekly).

Skills

F&B management

Restaurant management

Team leadership

Job description

Filinvest Hospitality Corporation is seeking a Corporate Food & Beverage Manager with at least 3 years of service experience in a five-star or deluxe hotel as a Restaurant Manager. You will lead all F&B operations, uphold highest service standards, and drive guest satisfaction.

Responsibilities include team leadership, setting targets and procedures, ensuring hygiene, reporting, reservations support, and proactive guest relations.