Conveyancing Administrator (AU Experience Required)

Deep Blue Company; Metro Manila; Remote; PHP 360,000 - 540,000; Full time

Job summary

DBC Philippines is seeking a conscientious Conveyancing Administrator to support a high-volume residential portfolio for Australian real estate clients. The role is primarily remote, requiring a reliable home office and stable internet.

The ideal candidate has at least 2 years of Queensland conveyancing experience and 2+ years in customer-facing roles, plus proficiency in Actionstep, PEXA and MS365. You will handle end-to-end admin, documentation, and settlements with professionalism.

Qualifications

• Minimum 2 years Queensland conveyancing experience.
• At least 2 years in a customer-facing role supporting international clients.
• Proficiency in required software (Actionstep, PEXA, MS365).

Responsibilities

• Provide day-to-day administrative support to a Conveyancing Paralegal across a high-volume residential conveyancing portfolio.
• Assist with the end-to-end administration of conveyancing files, ensuring accuracy, compliance, and timely progression of matters.
• Communicate professionally with clients, real estate agents, brokers, and internal stakeholders via phone, email, and SMS.
• Maintain accurate client records and manage confidential information in accordance with privacy and compliance requirements.
• Conduct client verification and collect key property and transaction information with a high level of accuracy.
• Prepare, update, and organise conveyancing documentation and electronic files throughout the transaction lifecycle.
• Support settlement activities, including assisting with PEXA processes and related administrative tasks.
• Deliver exceptional customer service while meeting key performance indicators and contributing to a collaborative team environment.

Skills

Conveyancing

Customer service

Actionstep

PEXA

M365

Communication

Problem solving

Initiative

Tools

Actionstep

PEXA

MS 365

Job description

As Our Conveyancing Administrator, Your Duties Will Include

• Provide day-to-day administrative support to a Conveyancing Paralegal across a high-volume residential conveyancing portfolio.
• Assist with the end-to-end administration of conveyancing files, ensuring accuracy, compliance, and timely progression of matters.
• Communicate professionally with clients, real estate agents, brokers, and internal stakeholders via phone, email, and SMS.
• Maintain accurate client records and manage confidential information in accordance with privacy and compliance requirements.
• Conduct client verification and collect key property and transaction information with a high level of accuracy.
• Prepare, update, and organise conveyancing documentation and electronic files throughout the transaction lifecycle.
• Support settlement activities, including assisting with PEXA processes and related administrative tasks.
• Deliver exceptional customer service while meeting key performance indicators and contributing to a collaborative team environment.

Your Experience And Skills

• You’ll stand out if you’re someone who naturally thinks ahead, identifies opportunities before they arise, and takes ownership of delivering exceptional outcomes.
• Your ability to anticipate the needs of both clients and your team, coupled with your commercial mindset and continuous improvement approach, will make you a valued contributor from day one.
• A minimum of 2 years Queensland conveyancing experience.
• At least 2 years’ experience in a customer-facing role, providing written and telephone support to Australian, New Zealand, or UK customers.
• Proficiency in Actionstep, PEXA and M365 applications
• A demonstrated track record of delivering outstanding customer service and building trusted client relationships.
• Excellent written and verbal communication skills, with the ability to engage confidently and professionally with clients, colleagues, and stakeholders.
• Strong critical thinking and problem-solving skills, with the ability to identify issues, anticipate challenges, and implement practical solutions.
• A proactive mindset, consistently taking initiative and acting on opportunities to improve outcomes without requiring direction.
• The ability to anticipate the needs of clients and team members, ensuring a seamless and supportive experience.
• Excellent organisational and time management skills, with the ability to manage multiple priorities while maintaining accuracy and adapting to changing business needs.
• Exceptional attention to detail and a commitment to producing high-quality work.
• The ability to work independently while also contributing positively to a collaborative, high-performing team.
• Strong resilience, perseverance, and a commitment to delivering results.
• Commercial awareness, with an interest in staying informed of industry developments and best practices.
• The highest standards of integrity, professionalism, and discretion when handling confidential client and company information.

WORKING LOCATION AND REQUIREMENTS

This role works mostly in a WORK-FROM-HOME SETUP and to be considered for this opportunity you must be able to demonstrate your home working environment is as follows: conducive home office (free from noise and distraction) main internet: wired internet of at least 100mbps reliable back up internet: at least 20mbps speed

About Us

DBC Philippines is the shared services company of Deep Blue Company (DBC) - an innovative Australian scale-up reimagining the experience in the 'sale to settlement' for residential property buyers, sellers and real estate agents across Australia. Our group of brands includes Conveyancing.com.au, First Class Legal and bytherules - three leading Property Law firms. Bytherules Conveyancing is a national award-winning law firm specialising in property conveyancing. With over 100 team members we operate in QLD & NSW. Our success is driven by our people and our unwavering commitment to delivering the best client service in the industry. Our Australia-based lawyers, clerks and paralegals are supported by a dedicated team of legal support professionals in our Manila office.

#1 in Australia for Property Settlements

Industry Leaders with AI & Automation

Friendly team of 150+ who are passionate about what they do

Bespoke Practice Management System

Genuine work-life balance

Flexible working arrangements

Regular ongoing online professional development, best practice and information sharing sessions.