Content Moderator

Temu; Metro Manila; On-site; PHP 240,000 - 400,000; Full time

Job summary

Temu in the Philippines is seeking a diligent Content Moderator to review and tag product listings, images, videos, and descriptions. You will apply moderation policies, identify prohibited or fraudulent items, and escalate complex cases. This role demands attention to detail, critical thinking, and the ability to work in a fast-paced environment.

Join a team that maintains data confidentiality, meets SLAs, and stays updated on policy changes. Rotating shifts and holidays may be required.

Qualifications

• High school diploma or equivalent (college education preferred).
• Experience in Content Moderation, Trust & Safety, or Customer Service is an advantage.
• Strong attention to detail.
• Critical thinking and sound judgment.
• Basic computer literacy.
• Ability to work in a fast-paced environment.
• Willingness to work rotating shifts and holidays.

Responsibilities

• Review and tag product listings, images, videos, and text descriptions.
• Apply moderation policies consistently and accurately.
• Identify prohibited, restricted, counterfeit, or fraudulent products.
• Detect misleading or inaccurate product information.
• Escalate complex or ambiguous cases according to established procedures.
• Meet productivity, quality, and SLA targets.
• Maintain confidentiality and data security.
• Stay updated on policy changes and process updates.
• Participate in calibration sessions and refresher training.

Skills

Attention to detail

Critical thinking

Fast-paced environment adaptability

Willingness to work rotating shifts

Education

High school diploma or equivalent

Job description

• 1.Review and tag product listings, images, videos, and text descriptions.
• 2.Apply moderation policies consistently and accurately.
• 3.Identify prohibited, restricted, counterfeit, or fraudulent products.
• 4.Detect misleading or inaccurate product information.
• 5.Escalate complex or ambiguous cases according to established procedures.
• 6.Met productivity, quality, and Service Level Agreements (SLAs) targets.
• 7.Maintain confidentiality and data security.
• 8.Stay updated on policy changes and process updates.
• 9.Participate in calibration sessions and refresher training.

Qualifications

• 1. High school diploma or equivalent (college education preferred).
• 2. Experience in Content Moderation, Trust & Safety, or Customer Service is an advantage.
• 3. Strong attention to detail.
• 4. Critical thinking and sound judgment.
• 5. Basic computer literacy.
• 6. Ability to work in a fast-paced environment.
• 7. Willingness to work rotating shifts and holidays.