Content Moderation

Reliasourcing; Pasay; On-site; PHP 223,200 - 334,800; Full time

Job summary

Reliasourcing in Metro Manila, Philippines is seeking a Content Moderator responsible for reviewing and moderating user-generated content. The role involves ensuring content adheres to guidelines, removing inappropriate content, and collaborating with internal teams.

The ideal candidate must possess strong analytical skills, excellent judgment, and a high school diploma or equivalent. This position requires amenability to work on fixed night shifts.

Qualifications

• Minimum 1 year experience with Content Moderation.

Responsibilities

• Monitor and review user-generated content across platforms.
• Remove or report content that violates policies.
• Escalate complex cases to appropriate teams.
• Provide feedback on moderation processes.
• Maintain records of moderation actions.
• Collaborate with cross-functional teams.

Skills

Analytical skills

Judgment

Handling sensitive material

Education

High school graduate or Senior HS graduate

Job description

Content Moderator will be responsible for reviewing, monitoring, and moderating usergenerated content to ensure it aligns with our community guidelines and legal standards. This role plays a crucial part in maintaining a safe, respectful, and engaging environment for our users by identifying and removing inappropriate or harmful content. The ideal candidate has strong analytical skills, excellent judgment, and the ability to handle sensitive material with professionalism.

Key Responsibilities

• Monitor and review user‑generated content (text, images, video, etc.) across platforms to ensure it adheres to company guidelines.
• Remove or report content that violates policies, including but not limited to spam, hate speech, graphic violence, nudity, and harassment.
• Escalate complex or sensitive cases to the appropriate internal teams.
• Provide feedback and suggestions to improve moderation processes and community guidelines.
• Maintain accurate and detailed records of actions taken during moderation.
• Collaborate with cross-functional teams including Trust & Safety, Legal, and Customer Support.

Qualifications

• Must have at least 1 year experience with Content Moderation
• At least High school graduate or Senior HS graduate
• Amenable to work on a fixed night shift schedule