Contact Center Coaching Lead & Seasonal Ramp-Up

iScale Solutions

Makati

On-site

PHP 446,000 - 725,000

Full time

14 hours ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

iScale Solutions in Makati, Philippines, is seeking a proactive Contact Center Supervisor to lead daily attendance, staffing, queue coverage, and peak-hour protection. You will monitor multi-channel performance, coach agents on call handling, AHT, and adherence, and support seasonal hiring, nesting, and ramp-up.

You will collaborate with Escalations, QA, Training, and tech support to improve troubleshooting consistency and provide concise daily/weekly performance updates.

Responsibilities

Lead daily attendance, staffing, queue coverage, and peak-hour protection.
Monitor multi-channel performance and coach agents on call handling, AHT, and adherence.
Support seasonal hiring, nesting, and ramp-up.
Collaborate with Escalations, QA, Training, and tech support to improve troubleshooting and provide updates.

Job description

You will collaborate with Escalations, QA, Training, and tech support to improve troubleshooting consistency and provide concise daily/weekly performance updates.

Get your free, confidential resume review.

or drag and drop your file here.