Consumer Disputes Specialist — Privacy & Claims Support

RELX International; Iloilo; On-site; PHP 201,000 - 335,000; Full time

Job summary

LexisNexis Risk Solutions Consumer Center in the Philippines (Iloilo) is seeking a professional to join our contact center team. You will be the first point of contact for consumers by phone, perform authentication to protect personal information, and provide disclosures and dispute filing assistance.

The role requires strong communication, data entry accuracy, and the ability to review reports, guide disputes, and collaborate with dispute and resolution teams to resolve issues.

Qualifications

• Bachelor's degree or two years of college completed.
• US Insurance industry background preferred.
• Minimum 2 years of call center experience; handling escalations a plus.
• Analytical, quick learner, able to adapt to changing processes.
• Detail oriented with high data entry accuracy.
• Excellent phone etiquette and strong written and verbal communication.
• Proficient in Microsoft Office.
• Ability to learn and apply AI tools in workflows.

Responsibilities

• First point of contact for consumers via telephone.
• Provide authentication to uphold security and privacy of PII and SPII.
• Provide disclosures to consumers.
• Assist consumers in filing disputes for all products.
• Review and analyze reports and instruct consumers on how to dispute a claim.
• Research dispute requests to ensure disputes are accurate and warranted.
• Perform training to consumers educating them on reports and codes.
• Identify inadvertent/unauthorized reports and provide correct report to consumer.
• Research multiple databases for consumer information.
• Work with Dispute and Resolution teams to resolve disputes.
• Contact customers to respond to inquiries and notify investigation results.
• Keep records of interactions in CRM (RightNow, MBSi).
• Enter disputes and PII in CRM and meet FTC/FCRA SLA.
• Perform other duties as assigned.

Job description

LexisNexis Risk Solutions Consumer Center in the Philippines (Iloilo) is seeking a professional to join our contact center team. You will be the first point of contact for consumers by phone, perform authentication to protect personal information, and provide disclosures and dispute filing assistance.

The role requires strong communication, data entry accuracy, and the ability to review reports, guide disputes, and collaborate with dispute and resolution teams to resolve issues.