Consumer Disputes & Privacy Advocate

RELX INC; Iloilo; On-site; PHP 279,000 - 424,000; Full time

Job summary

RELX INC is seeking a full-time contact center specialist in Iloilo to be the first point of contact for consumers by phone. You will authenticate to protect PII, provide disclosures, and assist in filing disputes for all products.

The role involves reviewing reports, guiding customers, researching disputes, and updating CRM with accurate interaction records. Experience in call centers (2+ years) and a background in the US insurance industry are preferred.

Qualifications

• Bachelor's degree or completed at least 2 years of college; back subjects/incomplete units not accepted.
• 2+ years call center experience required; US Insurance experience preferred.
• Strong analytical ability and accuracy with data entry.
• Ability to follow procedures, work in fast-paced environment and with teams.

Responsibilities

• Be the first point of contact for consumers via telephone.
• Provide authentication to protect PII and privacy during calls.
• Disclose information to consumers and assist in filing disputes.
• Review reports and guide consumers on dispute steps.
• Research disputes across databases and coordinate with internal teams.
• Enter disputes and PII into CRM and meet SLA targets.
• Train consumers on reports, codes, and process basics.
• Respond to inquiries and communicate investigation results to customers.
• Maintain accurate records of interactions and transactions.

Skills

Customer service

Communication skills

Attention to detail

Data entry

PII handling

Microsoft Office

Teamwork

Education

Bachelor's degree or 2 years college

Tools

CRM RightNow

MBSi

Job description

RELX INC is seeking a full-time contact center specialist in Iloilo to be the first point of contact for consumers by phone. You will authenticate to protect PII, provide disclosures, and assist in filing disputes for all products.

The role involves reviewing reports, guiding customers, researching disputes, and updating CRM with accurate interaction records. Experience in call centers (2+ years) and a background in the US insurance industry are preferred.