Concierge Builder

Our World Energy; Mexico; On-site; MXN 900,000 - 1,200,000; Full time

Benefits offered by this job

PTO

US & local observed holidays

Growth opportunities

Collaborative culture

Job summary

Our World Energy, a leading residential solar installer, seeks a Concierge Builder to partner with department leaders and turn operational pain points into scalable, AI-powered workflows and reports.

You will translate complex business challenges for builders and developers, design phase-one tools, validate workflows with stakeholders, and help hand off scalable solutions across teams.

Qualifications

• Experience in Product Operations, Business Analysis, Process Improvement, Solutions Consulting, or similar roles.
• Strong systems-thinking and workflow-mapping capabilities.
• Experience cross-functionally between operations, leadership, and technical teams.
• Ability to translate business problems into scalable workflows and functional solutions.
• Familiarity with automation tools, AI platforms, databases, APIs, reporting tools, or workflow systems.
• Strong communication, facilitation, and stakeholder management skills.
• Comfortable working in ambiguous and fast-moving environments.
• Experience creating SOPs, process documentation, and operational workflows.
• Ability to independently drive projects from discovery through prototype validation and handoff.

Responsibilities

• Partner with department heads and operations teams to identify workflow gaps and opportunities for improvement.
• Map current-state processes and design scalable workflow solutions and automation strategies.
• Build and prototype phase-one tools, workflows, dashboards, reports, and AI-assisted processes.
• Establish reliable sources of truth for operational data and create validation processes.
• Collaborate with Builder and development teams to transition solutions into production systems.
• Conduct workshops, training sessions, and process walkthroughs to support adoption.

Skills

Systems thinking

Process improvement

Stakeholder management

Cross-functional collaboration

Workflow design

Automation tools

AI platforms

Data reporting

Tools

Monday.com

Confluence

APIs

Workflow automation tools

AI platforms

Job description

Our World Energy was founded with a client-centric model that allows us to focus exclusively on serving our clients as one of the Nation’s leading residential solar installers. Our persistent focus on the customer experience guarantees a positive outcome and ultimately, money saved. We are backed by over $5 Billion in funding, and alongside our install partners, we are leading the way towards a 100% sustainable planet.

Job Summary:

We are seeking a highly strategic and systems-oriented Concierge Builder to partner directly with department leaders in identifying operational pain points and transforming complex workflows into scalable, AI-powered solutions. This role acts as a bridge between operations and technical teams - translating real-world business challenges into functional workflows, tools, reports, and process improvements.

The ideal candidate is a strong systems thinker with experience in process improvement, workflow design, stakeholder management, and operational problem-solving. This role is heavily focused on building phase-one solutions, validating workflows with stakeholders, and preparing scalable handoffs to Builder or development teams.

Work Setup:

• Fully remote - open to candidates based in Mexico
• Must be available to collaborate with US-based teams and stakeholders during business hours
• No statutory benefits provided as per contractor agreement (e.g., health insurance, social security)
• Weekly pay cycle
• Fast-paced and highly collaborative environment

Compensation and Benefits:

• Paid Time Off (PTO)
• US & local observed holidays
• Opportunity to work on high-impact operational and AI-driven initiatives
• Collaborative and innovation-focused culture
• Growth opportunities within a rapidly scaling organization

Job Responsibilities:

• Partner with department heads and operational teams to identify workflow gaps, operational pain points, and opportunities for improvement
• Map current-state processes and design scalable workflow solutions and automation strategies
• Build and prototype phase-one operational tools, workflows, dashboards, reports, and AI-assisted processes using internal systems and platforms
• Establish and maintain reliable sources of truth for operational and business-critical data
• Create validation processes, reporting structures, and exception tracking to improve data accuracy and visibility
• Collaborate closely with Builder and development teams to transition validated solutions into scalable production systems
• Conduct workshops, training sessions, and process walkthroughs to support adoption of new tools and workflows
• Translate ambiguous operational challenges into actionable plans, workflows, and technical requirements
• Track and quantify project impact including efficiency gains, time savings, error reduction, and operational ROI
• Support continuous improvement initiatives across Sales Operations, Internal Operations, Field Operations, Sales, and Finance Operations teams

Required Skills & Qualifications:

• Proven experience in Product Operations, Business Analysis, Process Improvement, Solutions Consulting, Technical Project Management, or similar roles
• Strong systems-thinking and workflow-mapping capabilities
• Experience working cross-functionally between operations, leadership teams, and technical/development teams
• Ability to translate business problems into scalable workflows and functional solutions
• Familiarity with automation tools, AI platforms, databases, APIs, reporting tools, or workflow systems
• Strong communication, facilitation, and stakeholder management skills
• Comfortable operating in ambiguous and fast-moving environments
• Strong problem-solving mindset with attention to operational efficiency and data integrity
• Experience creating SOPs, process documentation, and operational workflows
• Ability to independently drive projects from discovery through prototype validation and handoff

Nice to Have:

• Experience in the residential solar industry or renewable energy sector
• Background in Product Management, Solutions Architecture, Operations Consulting, or Internal Systems Strategy
• Experience with Monday.com, Confluence, workflow automation tools, or AI-assisted operational platforms
• Knowledge of Lean, Six Sigma, or process improvement methodologies
• Experience in change management or organizational design initiatives