A leading technical support firm in Davao del Sur is seeking a skilled technical support specialist. The role involves troubleshooting hardware and software issues, installing systems, and managing network security. Ideal candidates will have a degree in Computer Science or relevant certifications, with strong communication skills. Join our dynamic team to ensure seamless operations in a fast-paced environment.
Qualifications
Proficiency in diagnosing and troubleshooting hardware, software, and networking issues.
Experience with Windows, macOS, and Linux systems.
Ability to communicate technical information clearly to non-technical users.
Responsibilities
Provide technical support to users by diagnosing and resolving issues.
Install, configure, and maintain computer systems and software.
Assist in the setup and maintenance of network infrastructure.
Skills
Technical Knowledge
Communication Skills
Problem-Solving Skills
Education
Degree in Computer Science or IT
CompTIA A+ certification
Network+ certification
Cisco CCNA certification
Job description
Responsibilities
Technical Support and Troubleshooting: Provide timely and efficient technical support to users by diagnosing and resolving hardware, software, and network issues, ensuring minimal disruption to operations.
System Installation and Configuration: Install, configure, and maintain computer systems, software, and peripherals, ensuring they meet the needs of the organization and are up-to-date with the latest technologies.
Network and Security Management: Assist in the setup and maintenance of network infrastructure, including routers, switches, and firewalls, while ensuring the security of systems through regular updates and monitoring for vulnerabilities.
Qualifications
Technical Knowledge: Proficiency in diagnosing and troubleshooting hardware, software, and networking issues, with experience in systems like Windows, macOS, and Linux.
Certification and Education: A degree in Computer Science, Information Technology, or a related field, or relevant certifications such as CompTIA A+, Network+, or Cisco CCNA.
Communication and Problem-Solving Skills: Strong ability to communicate technical information clearly to non-technical users and efficiently resolve complex technical problems under time constraints.