Compliance and Business Operations Analyst

London Stock Exchange Group; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Paid volunteering days

Wellbeing initiatives

Job summary

London Stock Exchange Group is seeking a Compliance and Business Operations Analyst to support end-to-end customer onboarding, ensuring compliance, licensing, and operational requirements are met. You will coordinate onboarding activities, reviews, entitlement management and act as a liaison among Sales, Operations, Account Specialists, vendors, Customer Support and Compliance teams.

The role demands strong analytical skills, stakeholder engagement, meticulous attention to detail, and the

Qualifications

• Experience with CRM systems and workflows.
• Ability to coordinate onboarding with multiple teams.
• Knowledge of licensing, entitlement management and compliance.

Responsibilities

• Track and manage onboarding and fulfillment activities.
• Collaborate with Account Specialists to support sales and onboarding.
• Monitor Siebel and Salesforce CPQ fulfillment to align with billing/licensing.
• Maintain records of approvals, entitlements and compliance activities.
• Coordinate onboarding for platform and content offerings globally.
• Support trial setup and administration across products.
• Escalate complex compliance matters and assist risk mitigation.
• Provide guidance on licensing and usage inquiries.

Skills

Stakeholder management

Organizational skills

Analytical skills

Attention to detail

Communication

CRM experience

Tools

Salesforce

Siebel

Salesforce CPQ

Job description

The Compliance and Business Operations Analyst supports the end-to-end customer onboarding lifecycle by ensuring compliance, licensing, and operational requirements are executed accurately and efficiently. The role coordinates onboarding activities, compliance reviews, entitlement management, and operational processes while serving as a key liaison among Sales, Operations, Account Specialists, third-party vendors, Customer Support, and Compliance teams. This position requires strong analytical skills, stakeholder engagement, attention to detail, and the ability to manage competing priorities in a fast-paced, revenue-impacting environment.

KEY STAKEHOLDERS

• Sales Executives and Relationship Managers
• Account Specialists
• Third-party content and data vendors
• Customer Support, Operations, IT, and internal Compliance partners

Compliance Operations & Governance

• Track and manage sales orders through the onboarding and fulfillment process, ensuring compliance requirements are satisfied prior to installation and billing.
• Collaborate with Account Specialists to support sales execution and customer onboarding.
• Monitor and manage Siebel and Salesforce CPQ fulfillment tickets to ensure alignment with billing and licensing requirements.
• Maintain accurate records of approvals, entitlements, and compliance activities.

Onboarding & Trial Governance

• Coordinate and support onboarding activities for Quant Data Solutions platform and content offerings globally, including: QA Direct, QA Cloud, QA Snowflake, QA AWS S3, QA Databricks, And any new offerings.
• Support trial setup and administration across platform, content, and selected SFTP feed products.
• Ensure trials are approved, tracked, and closed in accordance with licensing and compliance standards.

Compliance Advisory & Risk Management

• Provide guidance on licensing, entitlement, usage, and compliance-related inquiries from Sales, Customer Support, and Operations teams.
• Partner with internal Compliance functions and third-party vendors to clarify licensing requirements and support issue resolution.
• Assist in reviewing contractual obligations and compliance considerations related to product access and content usage.
• Escalate complex compliance matters where necessary and support risk mitigation activities.

Cross Functional Coordination & Project Management

• Support high-priority compliance projects, adjusting priorities based on business needs.
• Ensure clear communication back to stakeholders regarding status, risks, and resolution timelines.
• Coordinate with Tech, Operations, and Support to improve process efficiency and system alignment.

Reporting & Continuous Improvement

• Support compliance reporting activities.
• Identify process gaps and support continuous improvement initiatives to strengthen compliance controls and scalability.
• Support regional or global revenue related compliance initiatives in partnership with senior leadership.

Required Capabilities & Competencies

• Strong stakeholder management and collaboration skills across Sales, Operations, IT, Customer Support, and Compliance functions.
• Excellent organizational and prioritization skills with the ability to manage multiple activities simultaneously.
• Strong analytical and problem-solving capabilities with attention to detail.
• Understanding of compliance, licensing, entitlement management, and operational processes, or the ability to develop deep subject matter expertise.
• Experience working with CRM, workflow, reporting, or operational systems.
• Ability to communicate clearly and effectively with both technical and non-technical stakeholders.
• Sound judgment and risk awareness when handling compliance-sensitive matters.

Career Stage: Senior Associate

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.