Compliance Analyst

Vconnex Private Limited; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Vconnex Private Limited is seeking a compliance and audit professional to execute monitoring plans, maintain accurate records, and review disclosures for regulatory alignment. The role emphasizes structured, documented methods and unbiased sampling to ensure product and pricing accuracy across channels.

Responsibilities include handling complaint/incidence support, escalation of urgent issues, and compiling evidence for regulator readiness, with opportunities to expand domain knowledge within

Responsibilities

• Execute the monitoring and audit plan set by compliance managers across assigned verticals and channels.
• Carry out checks using documented methods and unbiased sampling without prior notice to teams.
• Assess script adherence, disclosure, consent, data accuracy, and pricing accuracy.
• Maintain accuracy in repetitive review work using a consistent method.
• Maintain registers and records accurately and completely to withstand audits.
• Retain working papers, samples and records to audit-ready standards.
• Classify intake data correctly to ensure proper downstream analysis.
• Keep data clean to support trend analysis and root-cause investigations.
• Review scripts, disclosures, journeys, calculators, rates, fees for accuracy and compliance.
• Ensure mandatory disclosures appear at the right points and are not circumvented by design.
• Support pre-release checks before product or system changes go live.
• Provide subject-matter depth in the assigned product vertical and be prepared to cover others.
• Assist complaints and incident intake, classification, tracking and closure.
• Track deadlines and service levels and escalate proactively as needed.
• Assemble evidence packs for responses to counterparties and regulators.
• Identify matters involving customer harm or potential breach and escalate immediately.

Job description

Key accountabilities

1 Monitoring and audit execution

• Execute the monitoring and audit plan set by the compliance managers, across whichever verticals and channels are assigned.
• Carry out checks to a documented method and an unbiased sampling basis, without prior notice to the teams being sampled where the check requires it.
• Assess against the requirement — script adherence, disclosure, consent, data accuracy, product and pricing accuracy — rather than against general impressions of quality.
• Sustain accuracy across repetitive review work, using a method rather than relying on concentration.

2 Registers, records and evidence

• Maintain the registers and records supporting the assigned area — accurately, completely and consistently.
• Retain working papers, samples and supporting records to a standard that would survive a retailer audit or a regulator's file request.
• Classify and record matters correctly at the point of intake, because a record classified wrongly at the start is invisible to analysis later.
• Keep data clean enough to support trend and root-cause analysis, not only case tracking.

3 Product, script and disclosure review

• Review scripts, disclosures, journeys, calculators, rates, fees and marketing content for accuracy and for compliance with the applicable requirement.
• Check that mandatory disclosures appear at the right point and are not defeated by design.
• Support pre‑release checks before a product, plan, campaign, partner or system change goes live.
• Provide subject‑matter depth in an assigned product vertical, and be prepared to pick up another.

4 Complaints and incident support

• Support complaint and incident intake, classification, tracking and closure, including matters referred by partners.
• Track deadlines and service levels, and elevate before expiry rather than after.
• Assemble evidence packs supporting responses to counterparties, schemes and regulators.
• Recognise immediately which matters cannot wait — customer harm, vulnerability, or a potential privacy or reportable breach — and elevate them straight away.

5 Escalation and reporting

• Report findings clearly and specifically enough to be acted on without a follow‑up conversation.
• Flag patterns observed during routine work rather than waiting for them to appear in a monthly report.
• Escalate anything involving customer harm, vulnerability or a potential breach immediately.