Community Ambassador

Jones Lang LaSalle Incorporated; Makati, Taguig; On-site; PHP 360,000 - 520,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Community Ambassador to support our Makati and Taguig sites in delivering a seamless workplace experience. The role emphasizes engaging with employees, coordinating soft services, and driving continuous improvement in facilities operations.

The candidate will assist the Workplace Lead, monitor service providers, and implement programs that enhance belonging, wellness, and safety at the office.

Qualifications

• A diploma or equivalent in a related field.
• 1–3 years of workplace (FM) delivery experience, with emphasis on service quality.
• Certifications in Facility Management, PMP, Health & Safety, or Human Experience are a plus.

Responsibilities

• Support the introduction of technology and digital platforms for Workplace teams.
• Manage soft services vendors and ensure SLA compliance.
• Create and deliver the Workplace Experience roadmap for the site.
• Prepare monthly performance reports and communicate results clearly.

Skills

Time management

Communication

Project management

Planning and organizing

Customer relations

Education

Diploma or equivalent experience in related field

Job description

## Community AmbassadorAplikujremote type: On-sitelocations: Makati, Philippines: Taguig, Philippinestime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ516513**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.The Workplace Ambassador is responsible for supporting the site in fostering a lasting, open, and collaborative relationship with employees through the delivery of a unique and authentic experience at the JLL JBS Manila where they are based.Support the delivery of a comprehensive and consistent range of services at the site with a focus on continuous improvement, operational excellence, safety, and compliance. Assist in creating an interesting and impactful employee engagement strategy.To support the Campus Workplace Manager to deliver timely and consistent Workplace experience soft services & workplace operations technical services. Facilitate employee support and feedback and schedule regular meetings with key stakeholders to enhance relationships.This individual ensures that a seamless consistent level of service is provided at every user touchpoint.**Duties & responsibilities**Transforming to the Workplace Team of the futureo Support the introduction of technology and digital platforms to enable Workplace team to be mobile and present on the occupant floorso Adopt the JLL’s new and innovative methods that can support the digitalization of the workplace through automation, sensors, touchless technology, and new applicationso Support the development of an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agileFacilities Operationso Soft services management which includes plan and coordinates soft services vendors from housekeeping, landscaping, pantry supplies, consumable and related services and monitor vendor performance and ensure SLA complianceo Manage meeting room presentation standards and setup.o Support the Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failureo Ensure all technology platforms are working as per the intent purpose and analytics are carried on a timely manner to ensure proactive responseo Understands operational SOP’s & propose / suggest changes as part of continuous improvemento Support Workplace Lead on minor projects / churn in the office with PMOo Understand local / government regulations as part of operationsFinanceo Ability to contribute to savings targetso Maintain Finance monthly KPI targetsHuman Experienceo Ensure the delivery of the account’s Human Experience Roadmap at the site and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being at the siteo Support the delivery of programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and prideo Support all regional initiatives such as user experience programs, JLL system rollouts, regional training programs/workshops, food & beverage, wellness, community engagement, digitalization of the workplace, sustainability and D&IEmployee Engagemento Create a fun and impactful employee engagement strategyo Engage with all guests, employees, and key stakeholderso Collate employee support/feedback initiatives e.g. FAQo Ensure delivery of services that are authentic, caring, and able to provide timely serviceso Ensure effective communications and reporting to Workplace Lead on operation matters and Workplace ExperienceCommunicationo Share regular event and celebrations content through internal monitors and other communication channels.o Learn innovative communication strategiesReportingo Ensure the monthly performance report is generated to meet Workplace standards.o Ensure accurate data on Events Management calendar and ATW recordingCandidate SpecificationExperience* A diploma or equivalent experience in related field and work experience of one to three (1-3) years, three (3) of which should be related to the main areas of workplace (FM) delivery at account level.* Excellent time management and communication skills.* Ability to support a project.* Basic comprehension of M&E services to ensure services are managed, although technical qualification / background is not mandatory* One or more globally/regionally recognized certifications in Facility management, PMP, Health and Safety, Human Experience, etc., would be a plus.* MS Office proficiencyTask Skillso Hospitality managemento Project managemento Planning and organizingo Customer relationship managementPersonal Skillso Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organizationo Confident, friendly & engagingo Strong drive and persistence to achieve resultso Creative thinking with an open mind that is balanced by a strong sense of realism and practicality**Location:**On-site –Makati, Philippines, Taguig, Philippines**Job Tags:**HiringIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!