Communications Specialist - Craft Impactful Customer Content

Boundless Immigration; Philippines; On-site; PHP 420,000 - 780,000; Full time

Job summary

Boundless Immigration in Cebu, Philippines, is seeking a Communications Specialist to craft internal and customer-facing content, including manuals, DIY guides, templates, and scripts for the Customer Success and Marketing teams.

You will distill complex information into clear, accurate copy while maintaining Boundless and partner brand voice, supporting cross-functional initiatives and real-time content updates to improve customer experiences.

Qualifications

• 3-5 years of content or technical writing experience.
• Experience working with customer service or enablement functions a plus.
• Strong English written and oral communication skills; ability to distill complex ideas into easily understood language.
• Email marketing experience, including assembling email marketing campaigns with internal partners.
• Knowledge of EMS systems such as Salesforce CRM /MCE and other related tools.
• Problem-solver with a sense of urgency.

Responsibilities

• Partner with the Manager of Customer Success and Marketing Team on developing content and communications that improve the overall customer experience.
• Own customer-facing communications, including writing new content, regularly updating content to ensure accuracy, and maintaining and evolving email campaigns in Salesforce, or related tools.
• Enable customer feedback in company communications by supporting a voice of the customer program.
• Reputation & Review Monitoring: Daily and monthly oversight and response to public reviews, complaints, and escalations.
• Drive email marketing campaigns to support existing customer knowledge and engagement.
• Create internal resources that support Customer Success team efficiency, including writing and updating a library of phone scripts and canned responses relating to our various services.
• Deliver customer-facing deliverables, including DIY manuals and guides that support our customers and enhance their experience.
• Understand standards for content governance in terms of legal communication best practices, brand voice, and consistency, and execute against content requests in alignment with these standards.

Skills

Content writing

Technical writing

Email marketing

Salesforce CRM

English communication

Editing & proofreading

Cross-functional collaboration

Tools

Salesforce CRM

Job description

Boundless Immigration in Cebu, Philippines, is seeking a Communications Specialist to craft internal and customer-facing content, including manuals, DIY guides, templates, and scripts for the Customer Success and Marketing teams.

You will distill complex information into clear, accurate copy while maintaining Boundless and partner brand voice, supporting cross-functional initiatives and real-time content updates to improve customer experiences.