Virtual Medical Assistant - Communications Specialist

GoLean Health; Manila; On-site; PHP 509,907 - 594,891; Full time

Job summary

GoLean Health in Manila is seeking a Patient Care Communications Specialist to support a growing chiropractic clinic. This role will be the voice of the practice and the first contact for current and prospective patients across phone, text, voicemail, email, and scheduling workflows, delivering a warm, calm, professional, and trustworthy experience.

The position focuses on high-volume patient communications: answering calls, scheduling, follow-up, and retention, while protecting privacy and

Qualifications

• Excellent spoken English with a clear, neutral accent.
• Strong written communication for SMS, email, and patient messages.
• Experience as Virtual Medical Assistant, Medical Receptionist, or similar healthcare support role.
• Comfortable with high call volume in a fast-paced clinic.
• Strong patient service mindset and emotional intelligence.
• Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling.
• Reliable, punctual, and proactive with attendance communication.
• Must own a Mac OS device (MacBook, iMac, or Mac mini).
• Must have reliable high-speed wired internet (LAN).
• Flexible schedule and willingness to work Saturdays.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax-related messages promptly.
• Schedule new patient appointments and collect intake information.
• Schedule, confirm, cancel, and reschedule appointments in MacPractice.
• Prioritize new inquiries and referrals over routine rescheduling.
• Conduct follow-up and reactivation outreach for inactive patients.
• Help convert inquiries into booked appointments.
• Maintain accurate patient records and scheduling notes.
• Coordinate with in-office staff to keep the provider schedule full.
• De-escalate patient concerns related to scheduling, billing, insurance questions.
• Support missed-call follow-up workflows inside Weave.
• Protect patient privacy and follow HIPAA standards.

Skills

Spoken English (neutral accent)

Written communication

High call volume handling

Emotional intelligence

Multitasking

Reliability

Mac OS device owner

Stable wired internet

Flexible schedule

Saturday availability

Tools

MacPractice

Weave

Solutionreach

Podium

Job description

Practice Type: Chiropractic / Healthcare Clinic

Hours: $6/Hour | 30-35 hours per week initially, with possible schedule variation based on clinic coverage needs

Schedule Requirement: Must be flexible with assigned shift and willing to work Saturdays

Position Overview

We are looking for a polished, reliable, and patient-focused Patient Care Communications Specialist to support a growing chiropractic clinic. This role serves as the voice of the practice and will be the first point of contact for current and prospective patients. The ideal candidate must create a warm, calm, professional, and trustworthy experience across phone, text, voicemail, email, and scheduling workflows. This is a high-volume communication role focused on patient calls, scheduling, follow-up, and retention. The candidate must be organized, emotionally aware, detail‑oriented, and able to handle patient concerns with empathy and sound judgment.

Key Responsibilities

• Answer high‑volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax‑related messages in a timely and accurate manner.
• Schedule new patient appointments and collect complete intake information.
• Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.
• Prioritize new patient inquiries and referral opportunities before routine rescheduling requests.
• Conduct follow‑up and reactivation outreach for inactive or lapsed patients.
• Help convert patient inquiries into booked appointments.
• Maintain accurate patient records, scheduling notes, and communication documentation.
• Coordinate with in‑office staff to keep the provider schedule full and organized.
• De‑escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations.
• Know when to listen, gather details, offer a callback, and avoid overwhelming the patient with unnecessary information.
• Support missed‑call follow‑up workflows and communication improvements inside Weave.
• Protect patient privacy and follow HIPAA standards at all times.

Required Qualifications

• Excellent spoken English with a clear, easy‑to‑understand, neutral accent.
• Strong written communication skills for SMS, email, and patient‑facing messages.
• Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role.
• Comfortable handling high call volume in a fast‑paced clinic environment.
• Strong patient service mindset, emotional intelligence, and common sense.
• Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.
• Reliable, punctual, and proactive with attendance communication.
• Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini. This is a client‑specific requirement.
• Must have reliable high‑speed wired internet (LAN).
• Must be flexible with schedule assignments and willing to work on Saturdays if needed.

Preferred Qualifications

• Experience with MacPractice, Weave, Solutionreach, Podium, or similar healthcare communication platforms.
• Familiarity with chiropractic terminology, treatment plans, and recurring visit schedules.
• Experience with patient reactivation, new patient conversion, and provider schedule optimization.
• Prior experience supporting U.S. healthcare clinics.

Schedule Overview (Eastern)

VA 1: Mon 7:30‑18:00, Tue 7:30‑14:00, Wed 7:30‑14:00, Thu 7:30‑14:00, Fri 7:30‑14:00, Sat 7:30‑14:00, Sun OFF. Total 36 hrs/week.
VA 2: Mon 7:30‑18:00, Tue 7:30‑14:00, Wed 7:30‑14:00, Thu 7:30‑14:00, Fri 7:30‑14:00, Sat 7:30‑14:00, Sun OFF. Total 36 hrs/week.
VA 3: Mon OFF, Tue 13:30‑20:30, Wed 13:30‑18:00, Thu 13:30‑20:30, Fri 13:30‑18:00, Sat 08:00‑15:00, Sun OFF. Total 30 hrs/week.
VA 4: Mon OFF, Tue 13:30‑20:30, Wed 13:30‑18:00, Thu 13:30‑20:30, Fri 13:30‑18:00, Sat 08:00‑15:00, Sun OFF. Total 30 hrs/week.