Commercial Banking Operations and Risk Associate

Axos Business Center, Corp; Manila; On-site; PHP 450,000 - 600,000; Full time

Job summary

Axos is seeking an Associate to provide operational and risk management support to the Commercial Banking Operations and Risk team in Manila. You will process and monitor payments across Check, ACH, Wire, and Instant Payment channels, ensuring accuracy, timeliness, and regulatory compliance, including NACHA rules and Reg E.

The role emphasizes a structured, process-driven environment with high daily transaction volumes and a focus on detail, compliance, and collaboration with onshore teams.

Qualifications

• High school diploma or equivalent required.
• Minimum 3–5 years of experience in banking operations, ACH processing, fraud operations or a related financial services role within a financial institution.
• Working knowledge of Wire, ACH, Check, and Instant Payment systems, and fraud typologies.
• Experience with fraud detection and monitoring platforms.
• Strong attention to detail and accuracy with the ability to process high volumes of transactions following defined procedures independently.
• Strong organizational and time‑management skills with the ability to manage multiple tasks and meet daily processing deadlines.
• Good written and verbal communication skills in English; ability to communicate clearly with internal team members and to escalates issues appropriately.
• Experience with Federal Reserve adjustment processing, check corrections, and exception item handling preferred.

Responsibilities

• Review and clear Check, ACH, Wire, and Instant Payment alerts in Verafin in accordance with established risk guidelines; maintain accurate alert documentation, case notes, and queue management.
• Clear flagged ACH credit transactions in compliance with updated NACHA operating rules governing RDFI monitoring of incoming credits, ensuring timely and accurate decisioning.
• Review and process ACH Proof of Authorization (POA) requests in accordance with NACHA operating rules and internal procedures.
• Generate and send ACH On‑US Return manual notices accurately and within required NACHA deadlines.
• Process incoming Fed adjustments items accurately and within established deadlines and procedures.
• Process check corrections accurately and in accordance with internal procedures and applicable banking regulations.
• Provide fraud investigation documentation and data entry support for cases initiated by the onshore team, including case file maintenance, evidence organization, and reporting assistance.
• Assist with developing and updating departmental procedures and process documentation to enhance operational efficiency and regulatory compliance.
• Communicate with internal team members and expedite items to onshore staff per established guidelines in a timely and accurate manner.
• Stay current on applicable banking regulations and operational requirements—including NACHA operating rules, Reg E, and UCC Article 4A—to ensure ongoing compliance.

Skills

Banking operations

ACH processing

Fraud monitoring

Attention to detail

Time management

English communication

Education

High school diploma

Tools

Verafin

Fraud detection platforms

Job description

About This Job

This role provides operational and risk management support to the Commercial Banking Operations and Risk team. The Associate is responsible for processing and monitoring payment transactions across Check, ACH, Wire, and Instant Payment channels in accordance with established procedures, banking regulations, and NACHA operating rules. This role operates in a structured, process-driven environment and focuses on accuracy, timeliness, and compliance across a high volume of daily operational tasks.

Responsibilities

• Review and clear Check, ACH, Wire, and Instant Payment alerts in Verafin in accordance with established risk guidelines; maintain accurate alert documentation, case notes, and queue management.
• Clear flagged ACH credit transactions in compliance with updated NACHA operating rules governing RDFI monitoring of incoming credits, ensuring timely and accurate decisioning.
• Review and process ACH Proof of Authorization (POA) requests in accordance with NACHA operating rules and internal procedures.
• Generate and send ACH On‑US Return manual notices accurately and within required NACHA deadlines.
• Process incoming Fed adjustments items accurately and within established deadlines and procedures.
• Process check corrections accurately and in accordance with internal procedures and applicable banking regulations.
• Provide fraud investigation documentation and data entry support for cases initiated by the onshore team, including case file maintenance, evidence organization, and reporting assistance.
• Assist with developing and updating departmental procedures and process documentation to enhance operational efficiency and regulatory compliance.
• Communicate with internal team members and expedite items to onshore staff per established guidelines in a timely and accurate manner.
• Stay current on applicable banking regulations and operational requirements—including NACHA operating rules, Reg E, and UCC Article 4A—to ensure ongoing compliance.

Qualifications

• High school diploma or equivalent required.
• Minimum 3–5 years of experience in banking operations, ACH processing, fraud operations or a related financial services role within a financial institution.
• Working knowledge of Wire, ACH, Check, and Instant Payment systems, and fraud typologies.
• Experience with fraud detection and monitoring platforms.
• Strong attention to detail and accuracy with the ability to process high volumes of transactions following defined procedures independently.
• Strong organizational and time‑management skills with the ability to manage multiple tasks and meet daily processing deadlines.
• Good written and verbal communication skills in English; ability to communicate clearly with internal team members and to escalates issues appropriately.
• Experience with Federal Reserve adjustment processing, check corrections, and exception item handling preferred.

Job Functions and Work Environment

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Equal Employment Opportunity

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Pre-Employment Background Check, Medical, and Drug Test

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre‑employment medical and drug screening.