Commercial Assistant - US

Smartsourcing Inc.

Cebu City

On-site

PHP 350,000 - 520,000

Full time

6 hours ago

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Benefits offered by this job

5-day Christmas Leave

Healthcare from Day 1

Free lunch and coffee daily

Subsidized gym membership

Smartsourcing Exclusives

Monthly team events

Community give-back programs

Job summary

Smartsourcing is hiring a full-time onsite Commercial Assistant - US to support the global account management team. You will handle administrative and backend tasks, including due diligence, policy setup, renewals, credit limit applications, and buyer matching, ensuring accuracy and timely processing.

The role emphasizes compliance, data integrity, reporting in Excel and Business Objects, system configuration, and strong communication with clients.

Qualifications

At least 2 years of strong administrative experience and exposure to policy or credit processes is advantageous.
Knowledge of insurance or trade credit processes is beneficial.
Excellent written and verbal communication with global stakeholders; data handling standards understood.
Ability to meet tight SLAs, identify issues early, and suggest fixes rather than just report problems.

Responsibilities

Perform customer due diligence for new business and renewals.
Ensure compliance with client policies and regulatory requirements.
Validate and review data accuracy before processing.
Set up and manage policy renewals and maintain system configurations.
Support backend account management operations.
Generate reports using Excel macros and Business Objects; maintain data integrity.
Coordinate with global clients via Outlook and Teams; update process documentation.

Skills

Administrative experience

Excel

Written and verbal communication

Data handling

Education

Bachelor's degree in Business Administration

Bachelor's degree in IT

Tools

Microsoft Office Suite

Business Objects

Citrix environment

Nitro

Job description

Hi! We're Smartsourcing, and we're hiring a full-time, onsite Commercial Assistant - US. You'll be the reliable backend behind a global account management team, keeping every client's setup accurate and every case moving.

About the Role

You'll provide administrative and backend support for global account managers, covering customer due diligence, policy setup and renewals, credit limit applications, and buyer matching. You'll also configure systems to match client terms, build reports from large datasets, and handle document and user-account requests. The work runs on SLAs and strict accuracy standards, with clients in several regions. It suits someone with solid admin experience, strong Excel skills, and clear written and verbal communication, who escalates concerns early and recommends fixes rather than just reporting problems.

Key Responsibilities

Perform customer due diligence for new business and renewals.
Ensure compliance with client policies and regulatory requirements.
Validate and review data accuracy before processing.

Policy Administration & Account Management

Set up and manage policy renewals.
Maintain accurate system configurations aligned with client terms.
Support backend account management operations.

Credit & Business Processing

Process credit limit applications.
Perform buyer matching, in bulk or individually.
Handle new business case processing.

Systems & Reporting

Generate reports using Business Objects and Excel macros.
Maintain data integrity across systems.

Administrative & System Support

Manage user accounts (creation, reset, access).

Stakeholder Communication & Coordination

Communicate with global clients via Outlook and Teams.
Provide recommendations on system issues.
Participate in training and meetings.
Update internal process documentation.
Support team collaboration and shared workload.

Artificial Intelligence (AI) Readiness and Digital Enablement

Maintain baseline AI literacy and use approved AI tools responsibly, in line with company policies, data privacy, information security, and client confidentiality obligations.
Apply sound judgment by validating outputs and avoiding overreliance, ensuring accuracy and accountability in all work delivered.
Participate in AI readiness trainings and proactively identify opportunities for process improvement through automation and responsible AI integration.

Schedule: 10 PM to 7 AM PHT

What You'll Need to Succeed

Experience

At least 2 years of strong administrative experience
Knowledge of insurance or trade credit processes advantageous

Skills & Behaviours

Excellent written and verbal communication, able to interact with global stakeholders
Understanding of compliance and data handling standards
Strong accuracy and attention to detail, especially on large datasets
Able to meet tight SLAs, solve problems, and evade appropriately

Education & Certifications

Bachelor's degree in Business Administration, IT, or a related field
Relevant certifications are an advantage but not required

Tools

Microsoft Office (Excel, Word, Outlook, PowerPoint)
Business Objects
Citrix environment
Nitro (PDF and document tools)

Step Into the Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. We're here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fifth year running, we've been recognized as one of HR Asia's Best Companies to Work For. This award isn't just a title—it's a testament to our commitment to making Smartsourcing an incredible place to build a career.

Why You'll Love Working Here

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That's why we're all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here's just a glimpse of what we offer: