Collections Specialist – Member Payments & Negotiations

CFI Coop; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

13th month pay

Rice allowance (25 kg)

Clothing allowance

Health care coverage

Leave benefits

Job summary

Cebu CFI Community Cooperative is seeking a Billing & Collection Professional in Cebu City to handle inbound and outbound calls, negotiate repayment plans, and resolve billing issues for members. The role requires strong communication and record-keeping skills, with emphasis on fair collection practices and target achievement.

You will maintain accurate AR records, monitor accounts, and conduct skip-tracing using social media and online tools to recover past-due amounts while upholding

Qualifications

• Bachelor’s degree in any related field (Business, Finance, Accounting, or similar)
• Experience in collections or customer service is an advantage
• Strong communication, negotiation, and interpersonal skills
• Ability to work independently, meet targets, and manage accounts
• Detail-oriented with good record-keeping and reporting skills
• Familiarity with loan repayment schedules, account monitoring, and reconciliation is a plus
• Professional, trustworthy, and fair in all collection activities
• Comfortable using social media and online tools for skip-tracing

Responsibilities

• Perform inbound and outbound calls to debtors with past-due accounts and negotiate for payments
• Negotiate repayment schemes through loan restructuring
• Maintain accurate records and monitor accounts to identify overdue payments
• Resolve billing and member credit issues
• Process loan payment reconciliations and address member queries
• Maintain good relationships with members while ensuring timely payments
• Conduct skip-tracing via social media and online platforms
• Report collection activity and accounts receivable status to section chief
• Observe fair, professional, and trustworthy collection practices
• Meet targets set by the BCD Division Chief and BCD Manager
• Follow departmental operations manual and cooperative policies

Skills

Communication skills

Negotiation

Interpersonal skills

Account management

Detail-oriented

Record-keeping

Skip-tracing

Social media tools

Experience in collections

Education

Bachelor's degree in related field

Job description

Cebu CFI Community Cooperative is seeking a Billing & Collection Professional in Cebu City to handle inbound and outbound calls, negotiate repayment plans, and resolve billing issues for members. The role requires strong communication and record-keeping skills, with emphasis on fair collection practices and target achievement.

You will maintain accurate AR records, monitor accounts, and conduct skip-tracing using social media and online tools to recover past-due amounts while upholding