Collections Specialist, Associate – EMEA

Solarwinds Software Asia Pte. Ltd. Philippine Branch; Manila; On-site; PHP 250,000 - 420,000; Full time

Job summary

SolarWinds is seeking a Collections Specialist, Associate to manage a portfolio of accounts receivable and drive timely cash collections. You will interact with internal teams and customers to resolve payment issues, ensure accuracy, and meet collection targets.

Ideal candidates have 1+ year experience in collections or AR, strong communication, and proficiency with Excel, Word, and Outlook. Team collaboration and adaptability are important in our fast-paced environment.

Qualifications

• 1+ years of demonstrated experience managing a collections or accounts receivable portfolio.
• Strong written and verbal communication skills are required.
• Familiar with Microsoft Excel, Word, and Outlook.
• Excellent customer service skills and ability to stay calm under pressure.

Responsibilities

• Manage a portfolio of assigned accounts receivable collections.
• Identify and resolve problems delaying payment and improve cash collection.
• Meet or exceed collection targets and timelines.
• Research, identify and resolve unapplied payments and disputed invoices.
• Follow up and update accounts receivable collection notes regularly.
• Collaborate with internal teams to reconcile contracts, orders and invoices.

Skills

Written and verbal communication

Microsoft Excel

Microsoft Word

Microsoft Outlook

Organizational skills

Problem solving

Tools

NetSuite

SalesForce

Great Plains

Job description

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

SUMMARY OF ROLE

The Collections Specialist, Associate is responsible for managing a portfolio of assigned accounts and for daily collections activities. This includes working with internal and external customers to proactively identify and resolve problems that might delay payment of accounts to expedite cash collections. Employee has some knowledge of routines and procedures in order to carry out different tasks which might involve numerous steps. Assignments provided include general expectations, deadlines and priorities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):

• Responsible for managing a portfolio of assigned accounts receivables accounts
• Tasked with identifying and resolving problems that might delay payment of accounts receivable cash collection and/or affect customer satisfaction
• Tasked with meeting and/or exceeding assigned collection targets
• Research, identify and resolve unapplied payments
• Review contracts, orders and invoices to reconcile and resolve customer disputes
• Responsible for timely follow-up and regular updates to accounts receivable collection notes
• Some reports as determined by management

RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• 1+ years of demonstrated experience managing a collections or an accounts receivable portfolio
• Strong organizational skills to effectively assist with adherence to deadlines, attention to detail and strong problem-solving and decision-making
• Strong Written and verbal communication skills required
• A strong attention to detail and the ability to complete job duties with a high degree of accuracy
• Excellent customer service skills required, including the ability to respond calmly and makerational decisions in stressful situations
• Familiar with Microsoft Excel, Word, and Outlook
• Flexibility in work schedule when required
• Must be able to work as part of a team with peers and leadership within the organization.
• Exposure to NetSuite, SalesForce, Great Plains, etc. preferred

COMPETENCIES

• Self-management
• Customer focus
• Communication skills
• Basic negotiation skills

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice