Collections Specialist

Deltek; Philippines; On-site; PHP 500,000 - 800,000; Full time

Job summary

Deltek is seeking a Global Collections Specialist to manage accounts receivable collections across a worldwide customer base and collaborate with project managers, sales, and billing teams to improve cash flow.

You will design and implement collection strategies, make outbound calls before due dates, resolve billing problems, and prepare reports for executive management, while adhering to internal policies and regulatory requirements.

Qualifications

• Graduate degree in Finance, Business, or Accounting.
• At least three years of global collections experience.
• Strong AR knowledge including billing and payment processes.

Responsibilities

• Manage global accounts receivable collections to reduce delinquency.
• Make outbound collection calls to customers.
• Contact clients before due date to prevent delays.
• Coordinate with project managers, sales, and billing teams.
• Prepare reports for executive management.
• Ensure compliance with internal policies and regulatory requirements.

Skills

Interpersonal skills

Analytical thinking

Time management

Communication

MS Excel

Education

Bachelor's degree in Finance or Accounting

Tools

Cost Point

GenAI

Getpaid

Job description

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

Interested in joining a global finance team that empowers our project-based customers around the world to build cities and launch spacecraft? Want to be part of a team that embraces career growth through world-class training and investing in each team member’s development? This is your opportunity to work for an award-winning company with a dynamic growth strategy and a Finance team committed to bringing passion, integrity and customer focus into everything we do. We value flexibility, collaboration and work-life balance, coming together both in-person and remotely.

Position Responsibilities

The Global Collections Specialist is responsible for collections of outstanding accounts receivable dollars from a global customer base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Assist with the developing and preparing reports to executive management.

Responsibilities and duties include but are not limited to:

• Work with Management to design and implement different structures, strategies, and procedures that will enable to exceed their goals.
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Contacts clients prior to payment due date in an effort identify and resolve payment delay matters before the invoice ages past due.
• Resolves client-billing problems, contracts and rescues accounts receivable delinquency, applying good customer service in a timely manner.
• Review and monitor assigned accounts and all applicable collection reports.
• Works with management team of Collections for implementing process improvements and polices that contribute to accurate invoicing.
• Emails/Mail correspondence to customers to encourage payment of delinquent accounts.
• Identify and report to management collection issues attributing to account delinquency.
• Works closely with project managers, sales teams, collections manager, billing and cash posting teams.
• Demonstrated use of effective collections techniques and negotiation skills while keeping and improving customer relations
• Ability to present information clearly and effectively when addressing individuals or groups of people.
• Ensures compliance with applicable internal policies and procedures and regulatory requirements.
• Thorough knowledge of international collection techniques, policies, and procedures
• Strong collaboration skills and ability to coach others and provide constructive feedback

Qualifications

• Graduate degree preferred Finance, Business or Accounting. At least three years of global collection experience.
• Strong understanding of the all accounts receivable processes, including billing and payment.
• Excellent interpersonal, communication, analytical, written and time management skills.
• Must have attention to detail with an eye for accuracy. Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
• Proficient with Microsoft Excel. Knowledge of Cost Point, GenAI, Getpaid applications a plus. Ability to prioritize and work in a fast paced, time sensitive environment. Self motivated and detail oriented.

Career Interests

Finance

Position Type

FT

Travel Requirements

No

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process. 27-Aug-2027