Quality Assurance Analyst (Credit Operations) - Operations Support, MariBank

MariBank Philippines, Inc. (A Rural Bank); Manila; On-site; PHP 446,400 - 669,600; Full time

Job summary

MariBank Philippines, Inc. is looking for a Quality Assurance professional in Manila. The role involves performing QA evaluations, conducting calibration sessions, and preparing reports. The ideal candidate must have 3–6 years of experience in QA, preferably in banking or collections, while showcasing strong analytical and communication skills. This position requires on-site work in Ortigas, Mandaluyong City, and/or Cubao, Gateway.

Qualifications

• Graduate of any 4-year course, preferably in banking and finance or related fields.
• At least 3–6 years of experience in Quality Assurance or related role, ideally in banking.
• Requires strong analytical skills and good communication abilities.

Responsibilities

• Perform end to end Quality Assurance evaluations of collections agents.
• Conduct QA calibration sessions and ensure QA SOP/process are updated.
• Prepare detailed QA reports and suggest quality improvements.

Skills

Analytical skills

Verbal communication

Written communication

Education

Graduate of any 4-year course

Job description

Responsibilities

• Perform end to end Quality Assurance (QA) evaluations of collections agents and ensure adherence to process/SOPs.
• Conduct QA calibration sessions with Team Members and Outsourced Collection Agencies. Ensures that QA SOP/process is always up to date.
• Prepare QA reports.
• Identify gaps and suggest improvements to maintain good quality service.

Requirements

• Graduate of any 4-year course (preferably in banking and finance or any related courses).
• At least 3–6 years of experience in Quality Assurance, Quality Analyst, or any related role, preferably within the banking industry and Collections operations (e.g., call monitoring, dispute handling, compliance checks, or credit/collections processes).
• Requires strong analytical, verbal and written communication skills to analyze and summarize information.
• Willingness to be assigned on-site in Ortigas, Mandaluyong City and/or Cubao, Gateway.