Collections Expert

Globe Telecom; Taguig; On-site; PHP 334,800 - 602,640; Full time

Job summary

Globe Telecom in the Philippines is looking for a Collections Associate to contact customers about overdue payments, review the terms of sales, service or credit contracts, and help preserve strong customer relationships.

You will persuade customers with professionalism, update account records, place accounts on hold for orders until payments are received, and arrange repayment schedules aligned with customers’ financial situations.

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Confer with customers to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

• Confer with customers to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
• Manage collection efforts with a high level of persuasiveness & professionalism. Provide thorough, efficient, and accurate account updates on computer files for each call made or received.
• Place the account on hold for incoming orders until payment is received. Handle customer questions and problems.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.