Collection Manager B2B

Recrutly; Philippines; On-site; PHP 750,000 - 1,000,000; Full time

Job summary

Recrutly is seeking a Collections Manager – B2B to lead a on-site team in Aura, McKinley, Taguig, and drive cash flow, aging reduction, and exceptional customer experience while complying with SOPs. The role requires flexibility to support US shifts and global operations.

You will coach, mentor, and develop staff, coordinate with Billing, Disputes, Sales, and Cash Applications, and push for continuous process improvements and governance reporting.

Qualifications

• Bachelor’s degree in Commerce, Finance, Accounting, or related field.
• 5–8 years of relevant experience with manager-level responsibilities.
• Experience in B2B Collections/Accounts Receivable and O2C processes.

Responsibilities

• Lead day-to-day B2B collections operations and manage performance against KPIs and SLAs.
• Drive portfolio reviews, aging reduction, and collection initiatives.
• Monitor workflow and ensure timely completion of collection activities and customer follow-ups.
• Coach and conduct training and performance reviews.
• Mentor team members and support capability development.
• Coordinate with Billing, Disputes, Sales, and Cash Applications for issue resolution.
• Identify root-cause issues and opportunities for process improvements.
• Support governance reviews, reporting, and stakeholder management.
• Ensure adherence to SOPs and process documentation.
• Drive continuous improvement to collections performance and efficiency.

Skills

People management

Analytical skills

Stakeholder management

Communication skills

Leadership

Education

Bachelor’s degree in Commerce, Finance, Accounting, or related field

Tools

NetSuite

SAP

Job description

Job Title: Collections Manager – B2B

Work Setup: On-site

Location: Aura, McKinley, Taguig

Shift: Night Shift / US Shift

Start Date: September 7, 2026

Role Summary

The Collections Manager – B2B will lead and develop a collections team to achieve cash flow objectives, reduce aging, and drive operational excellence while ensuring a positive customer experience and compliance with established processes.

The role requires flexibility to work US shifts and support global operations.

Key Responsibilities

• Lead day-to-day B2B collections operations and manage team performance against KPIs and SLAs.
• Drive portfolio reviews, aging reduction, and collection effectiveness initiatives.
• Monitor workflow and ensure timely completion of collection activities and customer follow-ups.
• Conduct coaching, knowledge-sharing sessions, refresher training, and performance reviews.
• Mentor team members and support capability development.
• Handle customer escalations and coordinate with Billing, Disputes, Sales, and Cash Application teams for issue resolution.
• Perform root-cause analysis and identify opportunities for process improvement and productivity enhancement.
• Support governance reviews, reporting, and stakeholder management activities.
• Ensure adherence to operational controls, quality standards, SOPs, and process documentation.
• Drive continuous improvement initiatives to improve collections performance and operational efficiency.

Non‑Negotiable Requirements

• Bachelor’s degree in Commerce, Finance, Accounting, or a related field.
• 5–8 years of relevant experience, including manager‑level/team management experience.
• Strong experience in B2B Collections and/or Accounts Receivable.
• Experience managing B2B Collections/AR teams.
• Strong exposure to AR processes and Order‑to‑Cash (O2C).
• Experience in B2B, SaaS, Technology, or Shared Services environments.
• Proven experience handling customer escalations and cross‑functional collaboration.
• Strong people management, analytical, stakeholder management, communication, and leadership skills.
• Experience supporting US customers and/or global operations is preferred.
• Knowledge of collections systems and ERP platforms such as NetSuite, SAP, or similar platforms is preferred.
• Experience with Cash Application and Dispute Management is an advantage.

Pre‑Screening Questions

• Do you have a Bachelor’s degree in Finance, Accounting, Commerce, or a related field?
• How many years of B2B Collections/AR experience do you have?
• How many years of Manager/Team Lead experience do you have?
• Have you managed a B2B Collections team? How many members?
• Do you have experience with O2C, aging management, and customer escalations?
• Have you handled US/global accounts or night shifts?
• Are you amenable to onsite work in Aura, McKinley, Taguig?